Angelika Heyse
WEST BEND
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills when necessary and sound judgment to positively impact my fellow peers. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Automotive Service Advisor
Gordie Boucher Ford
09.2019 - Current
- Offered friendly and efficient service to customers, with professional greeting, knowledge, and handling challenging automotive situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets with CSI.
- Take care of all the vehicles needs while keeping the customer informed of the status, and doing so in a timely manner.
- Answered phones calls, confirmed appointments, communicated with customers, updated records, set appointments, resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed insurance claims, warranty claims, and transport damage claims.
Automotive Clerk
Gordie Boucher Ford
11.2018 - 09.2019
- Verified costs and transactions for each vehicle sale.
- Assisted in creating and processing fleet claims online
- Adopted and supported new processes and changes to help boost employee and customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Organized, filed, and created documents when needed.
- Operated cash register for cash, check, and credit card transactions, and processed refunds and exchanges in accordance with company policy. Followed by documentation and record keeping of said transactions.
- Stocked, monitored, and displayed merchandise as required in the waiting lounge, as well as prompt customer assistance in the lounge.
Car Washer
Gordie Boucher Ford
03.2017 - 11.2018
- Cleaned vehicle exteriors to high standards, as well as performing light interior cleaning upon request.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Kept areas clean and tidy within the service shop to maintain professional, hygienic, and safe standards.
- Unloaded tires, metal scrap bins, garbage and recycling.
- Pressure washed car exterior, wheel wells, and tires.
- Cleaned wash equipment after shift and confirmed proper storage.
Education
High School Diploma -
Oak Creek Highschool
Oak Creek, WI06-2011
Skills
- Work order management
- Customer retention, relations and satisfaction
- Organization and multitasking
- Strong work ethic
- Tech-Savvy
- Documentation
- Workflow management
- Complaint handling
- Bill preparation
- Warranty claims process management
- Listening skills
Timeline
Automotive Service Advisor
Gordie Boucher Ford
09.2019 - Current
Automotive Clerk
Gordie Boucher Ford
11.2018 - 09.2019
Car Washer
Gordie Boucher Ford
03.2017 - 11.2018
High School Diploma -
Oak Creek Highschool
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