ANGELIKA HINDS
Philadelphia,PA
Summary
Driven by a passion for enhancing customer experiences, I leveraged critical thinking and technical communication at Cantaloupe to resolve complex hardware issues. My background includes boosting client satisfaction through creative solutions and interpersonal skills, notably at Hilton, where I excelled in guest service and conflict resolution. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Committed to enhancing team efficiency and client satisfaction in any industry.
Overview
5
5
years of professional experience
Work History
Client Services Administrator
Tential/Cantaloupe
10.2023 - Current
- Resolved customer queries regarding installation and configurations of credit card readers on various types of machines
- Diagnosed system errors and identified appropriate solutions for hardware related problems
- Utilized Salesforce for various tasks related to data entry work
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Assisted customers with account set up, billing inquiries, order processing, product returns, refunds
- Maintained up-to-date knowledge of all company policies, procedures, products and services related to credit card processing activities
- Identified and resolved discrepancies and errors in customer accounts
Front Desk Agent
Hilton
08.2021 - 08.2023
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Greeted customers upon arrival and provided assistance with check-in/check-out
- Resolved guest issues with creative solutions, escalating major concerns to management
- Used computer and database systems to verify information, process purchases and make notes
- Processed customer payments accurately and efficiently using point of sale system
- Answered customer questions about transportation, restaurants and entertainment
- Reconciled daily cash drawers and prepared end-of-day reports
Lead Lash Consultant
Amazing Lash Studio
08.2019 - 08.2021
- Educated clients on the importance of regular maintenance appointments for optimal results
- Managed inventory levels to guarantee availability of supplies needed for successful treatments
- Advised clients on the best care options for their lashes following treatment
- Provided exceptional customer service to clients seeking lash extensions, tinting and waxing services
- Maintained store displays, organized shelves, and stocked inventory
- Trained existing and new personnel on new or enhanced applications, products and job functions
Education
Bachelor of Science (B.S.) - International Business and Management
University of Tampa
Tampa, Florida12.2021
Skills
- Customer relations
- Critical thinking
- Creative thinking
- Research
- Conflict resolution
- Technical communication
- Report generation
- Microsoft office expertise
- Multitasking
Timeline
Client Services Administrator
Tential/Cantaloupe
10.2023 - Current
Front Desk Agent
Hilton
08.2021 - 08.2023
Lead Lash Consultant
Amazing Lash Studio
08.2019 - 08.2021
Bachelor of Science (B.S.) - International Business and Management
University of Tampa
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