Angelika Tsymbler
Irvine,CA
Summary
Dynamic Lab Coordinator at IVI RMA North America with a proven track record in enhancing workflow efficiency through the development of standard operating procedures. Skilled in Salesforce and known for exceptional customer service and problem-solving abilities, I effectively manage cross-functional teams to achieve organizational goals and improve patient experiences.
Overview
6
6
years of professional experience
Work History
Lab Coordinator
IVI RMA North America
Irvine, CA
04.2025 - Current
- Developed and implemented standard operating procedures to enhance workflow consistency.
- Coordinated with cross-functional teams to streamline communication and enhance project workflow efficiency.
- Developed and maintained project schedules using advanced scheduling software to ensure timely completion of tasks.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Patient Services Administrator
Global Premier Fertility
Irvine, CA
11.2022 - 04.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Developed effective improvement plans in alignment with goals and specifications.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Implemented new computer software systems for patient management, leading to a smoother and more efficient registration process.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
Caretaker
In-Home Supportive Services Program
Irvine, CA
05.2020 - 11.2022
- Ran errands for patients, did shopping, and picked up other necessities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Advocated for clients'' best interests in complex situations involving healthcare decisions or interactions with external service providers.
Education
Bachelor of Science - Multidisciplinary Science
University of Oregon
Eugene, OR09.2022
Skills
- Resourceful and Analytical
- Customer Service
- Salesforce Software
- Interpersonal Communication
- Healthcare Systems Knowledge
- EMR
- Problem-solving abilities
- Data organization
- CRM
- Standard Operating Procedures
- Database Management
Timeline
Lab Coordinator
IVI RMA North America
04.2025 - Current
Patient Services Administrator
Global Premier Fertility
11.2022 - 04.2025
Caretaker
In-Home Supportive Services Program
05.2020 - 11.2022
Bachelor of Science - Multidisciplinary Science
University of Oregon