Angelina Albright
Essex,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with spirit. Willingness to take on added responsibilities to meet team goals.
Proven track record at IHOP in enhancing customer satisfaction and fostering team growth, demonstrating exceptional time management and customer service skills. Excelled in high-pressure environments, significantly contributing to operational efficiency and guest engagement. Skilled in Teamwork and critical thinking, adept at driving results through effective leadership and positive attitude.
Overview
5
5
years of professional experience
Work History
Hostess Manager /Restaurant Server
IHOP
03.2020 - Current
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Office Assistant
Anchor Waterproofing
11.2022 - 01.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Library Assistant
Patapsco High School And Center For The Arts
08.2019 - 03.2020
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
Education
High School Diploma -
Patapsco High School & Center For Arts
Baltimore, MD06.2020
Skills
- Customer Service
- Sales Promotion
- Critical Thinking
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Food Safety Compliance
- Positive Attitude
- Time Management
- Written and oral communication
- Cataloging and shelving
Timeline
Office Assistant
Anchor Waterproofing
11.2022 - 01.2023
Hostess Manager /Restaurant Server
IHOP
03.2020 - Current
Library Assistant
Patapsco High School And Center For The Arts
08.2019 - 03.2020
High School Diploma -
Patapsco High School & Center For Arts