Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelina Ariza Woods

Pittsburgh,PA

Summary

At Cardworks Servicing, I spearheaded initiatives that significantly enhanced team productivity and customer satisfaction through innovative strategies and exceptional service. My expertise in customer interaction and complex problem-solving, coupled with a keen attention to detail, led to the development of new products and the successful training of new hires, demonstrating a profound impact on efficiency and customer experience.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Associate I

Cardworks Servicing
11.2014 - Current
  • Enhanced team productivity by streamlining excellent communication and applying company training while assisting clients.
  • Developed strong client relationships through timely and thorough immediate resolution of inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced time.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Managed customer relations through communication and helpful interactions.
  • Provided product price information to customers.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Delivered energetic responses to customers by telephone, going above and beyond to serve needs.
  • Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
  • Received positive feedback from clients for exceptional attention to detail in customer relations and interpreted conversations.
  • Enabled effective communication between our collections department, fraud department, and dispute department and clients with limited English proficiency by interpreting transactions, intent and account discrepancies accurately.
  • Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Worked with other translators to facilitate real time conversations.
  • Repeated and restructured complex translations to optimize understanding.
  • Provided verbal summaries of English documents to diverse audiences.
  • Interpreted spoken and written languages other than English and vice versa.
  • Stayed current on new expressions and cultural changes impacting language translation.

Education

Associate of Science - Cosmetology

Phagans' Newport Academy of Cosmetology Careers
Newport, OR
09.2009

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Decision-Making
  • Complex Problem-Solving
  • Courteous and Professional
  • Work Planning and Prioritization
  • New Hire Training
  • Issue Resolution
  • Data Entry
  • Customer service orientation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Associate I

Cardworks Servicing
11.2014 - Current

Associate of Science - Cosmetology

Phagans' Newport Academy of Cosmetology Careers
Angelina Ariza Woods