Angelina Arroyo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
03.2022 - Current
- Consistently practice Patients First philosophy and adhere to high standards of customer service.
- Maintain patient confidentiality per HIPPA regulations.
- Excell all consumer requests and alert management of issues or concerns that require escalation.
- Correctly identify and collect patient demographic information.
- Verify insurance and complete registration when needed.
- Interact with various hospital departments and physicians offices to effectively schedule and direct patients in a friendly matter.
- Receive referrals to schedule procedures from physician offices and schedule the procedure according to established guidelines.
- Communicate instructions regarding the procedures to patients.
- Answer procedure-related inquiries and maintain a polite, respectful attitude toward patient and their families all throughout.
Patient Access Associate
OSF HealthCare Saint Francis Medical Center
05.2021 - 10.2021
- Pleasantly acknowledged and embraced patients as they've arrived for their appointments.
- Checked in and scheduled follow up appointments for PT/OT and Speech Therapy.
- Transformed therapy referrals from the workque to evaluations for new patients.
- Explained processes and forms to patients prior to securing signatures and ensured that all documents were properly signed and witnessed as required.
- Relayed information to patient's therapists and assisted therapists as needed and requested.
- Answered telephone in polite manner, stating name and department's name.
- Collected co-pays and prior balances using scripting provided and in accordance with department policy,
- Collected and entered patient's demographics and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Facilitated communication between patients and various departments and staff.
- Exhibited teamwork and positive attitude within workplace.
Physical Therapy Technician
Advanced Orthopedic & Spine Care
02.2020 - 04.2021
- Greeted patients with professionalism and kindness.
- Worked under direct supervision of Physical Therapists to provide care for patients.
- Assisted three Physical Therapists to initiate different patient care plans in outpatient setting.
- Communicated with physicians and clinical staff to provide updates on patient care.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Kept treatment areas organized, clean and prepared for patients.
- Carefully sanitized, set up and adjusted exercise equipment.
- Assisted with ultrasound, ESTIM, hot and cold packs when needed.
- Ran and verified patient's insurance.
- Called insurance for prior authorizations and provided them with necessary information and documents as requested.
- Communicated with Nurse Case Managers by faxing or emailing doctor's notes and PT scripts along with patient's evaluations and progress notes for Workman's Comp cases.
- Answered, related and documented calls to clinical staff.
Chiropractic Assistant
Orland Park Chiropractic
01.2018 - 01.2020
- Greeted and welcomed visitors and patients in a professional and personable manner.
- Directed and assisted patients back to exam rooms.
- Performed ultrasound and electrical muscle stimulation therapies.
- Checked on patients periodically during therapies,
- Replaced used linens in laundry bins for prompt cleaning.
- Sanitized, restocked and organized exam rooms and medical equipment
- Took general diagnostic information including blood pressure, weight and height and recorded it for doctors' use in examination and treatment.
- Maintained organized filed on all patients.
Medical Receptionist
Orland Park Chiropractic
01.2018 - 01.2020
- Politely welcomed and greeted visitors and patients.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Checked patient data including insurance, demographic and health history to ensure all information is current.
- Scheduled, rescheduled and cancelled appointments.
- Checked patients in and out.
- Entered CPT codes of treatments and services.
- Collected co -pays and payments.
- Created new patients' charts
- Pulled patient's charts for next of service.
- Scanned patients demographics and insurance information.
- Verified new patients' eligibility and benefits.
- Balanced all charges and payments at end of the day.
- Kept waiting room neat and organized at all times.
- Maintained office supplies inventory.
- Printed out daily sheets.
Medical Receptionist
Advanced Foot And Ankle Centers Of Illinois
01.2018 - 01.2020
- Greeted and welcomed patients in a professional and personable manner.
- Checked patients in and out.
- Scanned patients ID's and insurance cards.
- Scheduled, canceled and rescheduled patients' appointments.
- Entered new patients' demographics and guarantors' information into system upon registration.
- Collected co-pays and balance payments.
- Verified benefits online.
- Helped patients' calls in regards to their billed services
- Contacted patients to inform them when orthotics were ready to pick up.
- Assisted patients back to exam rooms.
- Cleaned, disinfected and prepared exam rooms for the next patient and at the end of the day.
Medial Receptionist
Dr. Gregory Striegal Family Medicine
01.2018 - 01.2020
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
- Checked patients in and out.
- Documented patients' medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Answered high volume calls and related messages to medical staff.
- Collected patients' co-payments and balances.
- Created new patient charts.
- Entered new patients' demographics and insurance information into EMR system.
- Faxed, copied and scanned medical documents as needed,
Skills
- Excellent communication skills
- Customer service-oriented
- Works well under pressure
- Professional phone etiquette
- Accurate and detailed
- Relationship and team building
- Organizational skills
- EMR / EHR
- Ability to multitask
- EPIC
Timeline
Patient Access Specialist
Northwestern Medicine
03.2022 - Current
Patient Access Associate
OSF HealthCare Saint Francis Medical Center
05.2021 - 10.2021
Physical Therapy Technician
Advanced Orthopedic & Spine Care
02.2020 - 04.2021
Chiropractic Assistant
Orland Park Chiropractic
01.2018 - 01.2020
Medical Receptionist
Orland Park Chiropractic
01.2018 - 01.2020
Medical Receptionist
Advanced Foot And Ankle Centers Of Illinois
01.2018 - 01.2020
Medial Receptionist
Dr. Gregory Striegal Family Medicine
01.2018 - 01.2020