Angelina Aspaas
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Shift Manager with over 7 years of experience in Retail Sales. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Ron Tonkin Honda
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
BDC Administrator
Mercedes-Benz Of Portland
12.2022 - 07.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Fulfilled customer requests such as setting appointments and quote estimates.
- Greeted customers and visitors in-person and via telephone calls.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled initial and return appointments for Mercedes-Benz clients, adhering to internal policies while accommodating individual customer needs.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Collected Service payments from clients and updated account balances
- Processed appointment requests following strategic process.
- Answered phones to communicate with customers, understand service needs or resolve issues.
- Developed product knowledge and shared in-depth information with customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Shift Lead
Walgreens
12.2022 - 06.2023
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Manager
Raising Cane's
07.2022 - 11.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
CSA/Beauty Consultant/Shift Lead
Walgreens
02.2018 - 11.2022
- Greeted and physically assisted customers
- Assisted customers with purchases and order placement using cash registers and other equipment
- Updated customers contact information for rewards program and other details in customers database
- Maintained visually appealing and effective displays for entire store
- Unloaded trucks, stocked shelves and carried merchandise out on floor for customers
- Built and maintained good relationship with coworkers and upper management
- Balanced needs of multiple customers in timely mannered and fast paced retail environment
- Handled deposits, cash managing and constant flow of pickups from drawers
- Trained oncoming employees in all parts of the store (photo, front, beauty & sales floor)
- Assisted ESM & SM with monthly projects on the sales floor and displaying new products
- Received shipments from all vendors (including pharmacy shipments)
MAC Makeup Artist/Beauty Advisor
Ulta Beauty
07.2020 - 09.2022
- Smiling, acknowledging and greets each guest entering store while guests are within close proximity while shopping throughout store
- Offering friendly, knowledgeable and courteous service about products within store
- Understands that guest service is top priority and ceases performing tasks when guests are present and in need of assistance
- Informs guests of current promotions, events and services within store
- Assisting to serve multiple guests one at time while maintaining composure during busy or steady selling times
- Helps to reduce potential theft of product by providing exceptional guest service and maintaining awareness while on sales floor
- Responsible for overall store cleanliness including restrooms, cash wrap, backroom and sales floor
- Ensures all resets and planograms are executed as directed
- In between serving guests, ensures store is replenished throughout day and merchandises all products to company standards on shelves and tables
- Maintained counter and display areas for cleanliness and organization.
- Guest service and sales, achieved through exceptional communication skills and professional caliber makeup artistry
- Processed payments, entering sales in register for prompt customer service.
- As artist, we set example and model way in
- Ulta Beauty regarding guest service expectations, image, dress code, and professional standards
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Medical Device Assembler
W.L. Gore
09.2019 - 01.2020
- Worked and build medical devices
- Engaged in teamwork to reach monthly goals on devices
- Worked in teams to accomplish medical devices completion in each shift
- Followed detailed assembly instructions, processes and procedures.
- Visually inspected devices for defects and placed defective items into reject bin.
- Maintained equipment by completing preventive maintenance requirements.
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
Customer Service Associate
Walgreens
07.2017 - 01.2018
- Greeted and physically assisted customers
- Assisted customers with purchases and order placement using cash registers and other equipment
- Updated customers contact information for rewards program and other details in customers database
- Maintained visually appealing and effective displays for entire store
- Unloaded trucks, stocked shelves and carried merchandise out on floor for customers
- Built and maintained good relationship with coworkers and upper management
- Balanced needs of multiple customers in timely mannered and fast paced retail environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Manager
Burger King
07.2017 - 10.2017
- Monitored inventory of fastfood supplies and submitted supply order forms
- Provided counter assistance as necessary
- Ensured that all food prep areas were kept clean
- Inspected available food products to ensure that safety standards were met
- Made sure tables and counters were cleaned on regular basis
- Dealt with employee issues as necessary including occasional dismissals
- Adhered to all applicable food preparation standards
- Maintained high standards of customer service during high volume, fast-paced operations
- Responded to and effectively resolved customer complaints in timely manner to ensure satisfaction
- Ensured that cash drawers balanced at end of each day
Assistant Manager
Family Dollar
01.2017 - 04.2017
- Maintained friendly and professional customer interactions
- Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments
- Demonstrated that customers come first by serving them with sense of urgency
- Worked as team member to provide highest level of service to customers
- Received and processed cash and credit payments for in-store purchases
- Store operations from loans, declares, mid-days, bank handling procedures, cycle counts, pre-counts, paperwork, and store orders
- Handling Trucks from 1900-2100 pieces
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Crew Member/ Assistant Manager
Burger King
03.2014 - 07.2015
- Monitored inventory of fast food supplies and submitted supply order forms
- Provided counter assistance as necessary
- Ensured that all food prep areas were kept clean
- Inspected available food products to ensure that safety standards were met
- Made sure tables and counters were cleaned on regular basis
- Dealt with employee issues as necessary including occasional dismissals
- Adhered to all applicable food preparation standards
- Maintained high standards of customer service during high volume, fast-paced operations
- Responded to and effectively resolved customer complaints in timely manner to ensure satisfaction
- Ensured that cash drawers balanced at end of each day
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
Education
Associate of Arts - Fine Arts
Coconino Community College
FlagstaffHigh School Diploma -
Holbrook High School
Holbrook05.2012
Skills
- Inventory control procedures
- Cash handling accuracy
- Flexible schedule (Available on weekends, weekdays after 5pm)
- Loss prevention
- Personnel training and development
- Strong communication skills
- Time management
- Outstanding communication skills
- Customer Transactions
- Cooperative Attitude
- Cash Register Operation
- Customer Assistance
- Listening Skills
- Administrative Skills
Timeline
Front Desk Receptionist
Ron Tonkin Honda
07.2023 - Current
BDC Administrator
Mercedes-Benz Of Portland
12.2022 - 07.2023
Shift Lead
Walgreens
12.2022 - 06.2023
Shift Manager
Raising Cane's
07.2022 - 11.2022
MAC Makeup Artist/Beauty Advisor
Ulta Beauty
07.2020 - 09.2022
Medical Device Assembler
W.L. Gore
09.2019 - 01.2020
CSA/Beauty Consultant/Shift Lead
Walgreens
02.2018 - 11.2022
Customer Service Associate
Walgreens
07.2017 - 01.2018
Assistant Manager
Burger King
07.2017 - 10.2017
Assistant Manager
Family Dollar
01.2017 - 04.2017
Crew Member/ Assistant Manager
Burger King
03.2014 - 07.2015
Associate of Arts - Fine Arts
Coconino Community College
High School Diploma -
Holbrook High School
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