Angelina Aspaas
Flagstaff
Summary
To seek and maintain full- time and part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Shift Manager with over 8 years of experience in Retail Sales. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
SERVICE PORTER
Findlay Honda
Flagstaff
05.2024 - Current
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Assisted mechanics with lifting heavy parts or equipment into position during engine repairs or replacements.
- Maintained a safe working environment by adhering to safety protocols and regulations.
- Maintained grounds, buildings and organized vehicle lot and storage areas.
- Cleaned common areas following established schedules and prescribed methods.
- Sanitized frequented areas and equipment using approved supplies.
- Contributed to service ticket writing and tagging of customer vehicles.
- Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
- Assisted with snow removal and management of winter upkeep.
- Supported parts department with deliveries and pickups.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
- Greeted customers and opened car doors to enhance service.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Monitored parking area for safety, security and general customer concerns.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Provided transport for customers and dealership personnel
- Transported completed vehicles back to the customer's residence or place of business.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Cleaned parking lot regularly by removing trash and cleaning up spills.
- Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
- Received customer vehicles for service and parked them in designated areas.
- Assigned numbered tags to customers and vehicles.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
SHIFT LEAD (RE-HIRED)
Walgreens
Flagstaff
12.2023 - Current
- Completed store opening and closing procedures and balanced tills
- Trained new employees and delegated daily tasks and responsibilities
- Maintained a clean and organized work environment, ensuring safety standards were met consistently
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons
- Kept employees operating productively and working on task to meet business and customer needs
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Mentored team members in professional development activities that ultimately led to promotions within the organization
- Streamlined inventory management processes to reduce waste and increase profitability
- Completed cash and credit card transactions accurately using POS software
FRONT DESK RECEPTIONIST/ADMINISTRATIVE ASSISTANT
Ron Tonkin Honda
Portland
07.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Maintained confidentiality of sensitive data to protect customer and business information
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Sorted, received, and distributed mail correspondence between departments and personnel
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Handled assignments independently with good judgement and critical thinking skills
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Sorted and delivered mail and packages upon arrival to correct staff members and departments
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
BDC ADMINISTRATOR - SERVICE
Mercedes-Benz of Portland
Portland
12.2022 - 07.2023
- Answered incoming calls, directing clients to individuals addressing specific needs
- Promoted maintenance of professional and courteous customer interactions across reception personnel
- Monitored visitor access and maintained situational awareness to promote on-site security and safety
- Fulfilled customer requests such as setting appointments and quote estimates
- Greeted customers and visitors in-person and via telephone calls
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled initial and return appointments for Mercedes-Benz clients, adhering to internal policies while accommodating individual customer needs
- Oversaw office equipment maintenance to support continuous and uninterrupted operations
- Collected Service payments from clients and updated account balances
- Processed appointment requests following strategic process
- Answered phones to communicate with customers, understand service needs or resolve issues
SHIFT LEAD (TRANSFERRED)
Walgreens
Gresham
12.2022 - 06.2023
- Completed store opening and closing procedures and balanced tills
- Trained and mentored new employees to maximize team performance
- Responded to and resolved customer questions and concerns
- Kept employees operating productively and working on task to meet business and customer needs
- Helped store management meet standards of service and quality in daily operations
- Maintained safe working environment by observing safety procedures, policies and regulations
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
SHIFT MANAGER
Raising Cane's
Flagstaff
07.2022 - 11.2022
- Developed product knowledge and shared in-depth information with customers
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Kept employees operating productively and working on task to meet business and customer needs
- Coached crew members to optimize performance and motivate toward more efficient work
- Exercised composure under pressure and in escalated customer service scenarios
- Excelled in every store position and regularly backed up front-line staff
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Cooperated with coworkers to improve customer experience and manage storefront
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
CSA/BEAUTY CONSULTANT/SHIFT LEAD
Walgreens
Flagstaff
02.2018 - 11.2022
- Greeted and physically assisted customers
- Assisted customers with purchases and order placement using cash registers and other equipment
- Updated customers contact information for rewards program and other details in customers database
- Maintained visually appealing and effective displays for entire store
- Unloaded trucks, stocked shelves and carried merchandise out on floor for customers
- Built and maintained good relationship with coworkers and upper management
- Balanced needs of multiple customers in timely mannered and fast paced retail environment
- Handled deposits, cash managing and constant flow of pickups from drawers
- Trained oncoming employees in all parts of the store (photo, front, beauty & sales floor)
- Assisted ESM & SM with monthly projects on the sales floor and displaying new products
- Received shipments from all vendors (including pharmacy shipments)
MAC MAKE-UP ARTIST/ BEAUTY ADVISOR
Ulta Beauty
Flagstaff
07.2020 - 09.2022
- Smiling, acknowledging and greets each guest entering store while guests are within close proximity while shopping throughout store
- Offering friendly, knowledgeable and courteous service about products within store
- Understands that guest service is top priority and ceases performing tasks when guests are present and in need of assistance
- Informs guests of current promotions, events and services within store
- Assisting to serve multiple guests one at time while maintaining composure during busy or steady selling times
- Helps to reduce potential theft of product by providing exceptional guest service and maintaining awareness while on sales floor
- Responsible for overall store cleanliness including restrooms, cash wrap, backroom and sales floor
- Ensures all resets and planograms are executed as directed
- In between serving guests, ensures store is replenished throughout day and merchandises all products to company standards on shelves and tables
- Maintained counter and display areas for cleanliness and organization
- Guest service and sales, achieved through exceptional communication skills and professional caliber makeup artistry
- Processed payments, entering sales in register for prompt customer service
- As artist, we set example and model way in Ulta Beauty regarding guest service expectations, image, dress code, and professional standards
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
MEDICAL DEVICE ASSEMBLER - TEMP
W.L. Gore
Flagstaff
09.2019 - 01.2020
- Worked and build medical devices
- Engaged in teamwork to reach monthly goals on devices
- Worked in teams to accomplish medical devices completion in each shift
- Followed detailed assembly instructions, processes and procedures
- Visually inspected devices for defects and placed defective items into reject bin
- Maintained equipment by completing preventive maintenance requirements
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents
CUSTOMER SERVICE ASSOCIATE (TRANSFERRED)
Walgreens
Chandler
07.2017 - 01.2018
- Greeted and physically assisted customers
- Assisted customers with purchases and order placement using cash registers and other equipment
- Updated customers contact information for rewards program and other details in customers database
- Maintained visually appealing and effective displays for entire store
- Unloaded trucks, stocked shelves and carried merchandise out on floor for customers
- Built and maintained good relationship with coworkers and upper management
- Maintained a high level of product knowledge, providing accurate information to customers
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Answered customer telephone calls promptly to avoid on-hold wait times
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs
- Balanced needs of multiple customers in timely mannered and fast paced retail environment
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
ASSISTANT MANAGER
Burger King
Chandler
07.2017 - 10.2017
- Improved customer satisfaction by implementing service-oriented strategies and ensuring a high-quality dining experience
- Managed inventory control, reducing waste and maintaining appropriate stock levels for efficient operations
- Promoted a positive work environment by fostering teamwork among staff members and providing constructive feedback on performance improvements
- Monitored food quality throughout the production process, immediately addressing any issues that could compromise taste or presentation standards
- Ensured compliance with health department regulations by maintaining a clean and sanitary workspace at all times
- Trained new staff members on proper food handling procedures, safety protocols, and company policies to ensure compliance with industry standards
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
- Assisted team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability
- Motivated staff to perform at peak efficiency and quality
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
ASSISTANT MANAGER
Family Dollar
Tse Bonito
01.2017 - 04.2017
- Maintained friendly and professional customer interactions
- Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments
- Demonstrated that customers come first by serving them with sense of urgency
- Worked as team member to provide highest level of service to customers
- Received and processed cash and credit payments for in-store purchases
- Store operations from loans, declares, mid-days, bank handling procedures, cycle counts, pre-counts, paperwork, and store orders
- Handling Trucks from 1900-2100 pieces
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
CREW MEMBER/ASSISTANT MANAGER
Burger King
Flagstaff
03.2014 - 07.2015
- Monitored inventory of fast food supplies and submitted supply order forms
- Provided counter assistance as necessary
- Ensured that all food prep areas were kept clean
- Inspected available food products to ensure that safety standards were met
- Made sure tables and counters were cleaned on regular basis
- Dealt with employee issues as necessary including occasional dismissals
- Adhered to all applicable food preparation standards
- Maintained high standards of customer service during high volume, fast-paced operations
- Responded to and effectively resolved customer complaints in timely manner to ensure satisfaction
- Ensured that cash drawers balanced at end of each day
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers
- Settled crew member disputes by addressing problems quickly and providing successful mediation
Education
ASSOCIATE OF FINE ARTS -
Coconino Community College
Flagstaff, AZ01.2015
High School - GENERAL STUDIES
Holbrook High School
Holbrook, AZ01.2012
Skills
- Inventory control procedures
- Cash handling accuracy
- Loss prevention
- Personnel training and development
- POS System Operation
- Time management
- Outstanding communication skills
- Customer Transactions
- Cooperative Attitude
- Cash Register Operation
- Customer Assistance
- Listening Skills
- Administrative Skills
- Team collaboration
- Effective communication
- Attention to detail
- Quick learner
- Strong work ethic
Timeline
SERVICE PORTER
Findlay Honda
05.2024 - Current
SHIFT LEAD (RE-HIRED)
Walgreens
12.2023 - Current
FRONT DESK RECEPTIONIST/ADMINISTRATIVE ASSISTANT
Ron Tonkin Honda
07.2023 - 12.2023
BDC ADMINISTRATOR - SERVICE
Mercedes-Benz of Portland
12.2022 - 07.2023
SHIFT LEAD (TRANSFERRED)
Walgreens
12.2022 - 06.2023
SHIFT MANAGER
Raising Cane's
07.2022 - 11.2022
MAC MAKE-UP ARTIST/ BEAUTY ADVISOR
Ulta Beauty
07.2020 - 09.2022
MEDICAL DEVICE ASSEMBLER - TEMP
W.L. Gore
09.2019 - 01.2020
CSA/BEAUTY CONSULTANT/SHIFT LEAD
Walgreens
02.2018 - 11.2022
CUSTOMER SERVICE ASSOCIATE (TRANSFERRED)
Walgreens
07.2017 - 01.2018
ASSISTANT MANAGER
Burger King
07.2017 - 10.2017
ASSISTANT MANAGER
Family Dollar
01.2017 - 04.2017
CREW MEMBER/ASSISTANT MANAGER
Burger King
03.2014 - 07.2015
ASSOCIATE OF FINE ARTS -
Coconino Community College
High School - GENERAL STUDIES
Holbrook High School