Angelina Babineaux-Breaux
Humble,TX
Summary
Highly motivated MBA honors professional with over 30+ years experience in the Healthcare industry business office call center, billing and collection and insurance claims. With superior customer service background. Eager to apply my skills in administrative, leadership and management roles in order to gain the necessary skills to further my business endeavors.
Overview
25
25
years of professional experience
Work History
Premier Service Consultant WFH/VIP Services Manager
Direct TV
01.2021 - Current
- Offer customers superior end-to-end service for all account related needs and consistently built brand loyalty
- Help increase customer retention by endorsing company programs including loyalty rewards and seasonal promotions
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
Customer Service/Retail
Ann Taylor
03.2020 - Current
- Complete opening and closing duties by assisting with daily sales reporting, close-outs, and bank deposits
- Perform merchandising tasks such as handling freight, preparing displays, and completing price markdowns to maintain clean and organized store.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
Flight Attendant
Express Jet Airlines United
06.2013 - 07.2019
- Responded to emergencies by directing and assisting passengers during mechanical, medical, and disruptive incidents
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Patient Account Specialist III
Christus Healthcare
08.1999 - 09.2012
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
Education
MBA - Business Administration Management/ Marketing
Houston Baptist University
Houston, TX05.2024
Bachelors of Arts - Interdisciplinary Studies
Houston Baptist University
Skills
- Client Relationship Building
- Staff Training and Development
- Team Leadership
- Verbal and written communication
- Customer Relations
- Complaint resolution
- Issue Resolution
- Sales expertise
- Marketing Strategies
- Teamwork and Collaboration
- Customer Relationship Management
- Work Planning and Prioritization
- Customer Service
Timeline
Premier Service Consultant WFH/VIP Services Manager
Direct TV
01.2021 - Current
Customer Service/Retail
Ann Taylor
03.2020 - Current
Flight Attendant
Express Jet Airlines United
06.2013 - 07.2019
Patient Account Specialist III
Christus Healthcare
08.1999 - 09.2012
MBA - Business Administration Management/ Marketing
Houston Baptist University
Bachelors of Arts - Interdisciplinary Studies
Houston Baptist University
Similar Profiles
Deshawn JonesDeshawn Jones
Project Manager at Direct TVProject Manager at Direct TV
Lexis BurchLexis Burch
Direct Support Professional at Direct TVDirect Support Professional at Direct TV
Milasia BowserMilasia Bowser
Technical Support Representative at Direct TVTechnical Support Representative at Direct TV