Angelina Banuelos
Manteca,CA
Summary
Dedicated Manager's Assistant with over 10 years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory.
Overview
25
25
years of professional experience
Work History
Administrative Coordinator
Yolie's Towing & Transport
03.2014 - 09.2021
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Handling of large currency
- Data Entry
- Coordinate/Dispatch drivers
- Prepared detailed documents and reports in adherence administrative processes.
- Greeted visitors with professionalism and enthusiasm
- Worked closely with others to accomplish tasks
- Prepare/Release Impounded vehicles
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed bi-weekly payroll for 6 employees.
Owner's Assistant/Administrative Assistant
Universal Sweeping Services
02.2008 - 04.2013
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed and maintained filing systems to facilitate easy access to information.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Updated database of contacts and resources for company-wide distribution.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Admin/Order Processor
Universal Building Services & Supply Company
03.1997 - 07.2008
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Received and followed pick sheets to gather merchandise for customer orders.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
Education
Associate of Arts - Medical Assisting
Heald College
Salida CA11.2014
Associate of Applied Science - Medical Assisting
Heald College
Salida, CA09.2013
Skills
- Data Collation
- Project Management
- Operational Management
- Special Event Projects
- Attention to Detail
- Data Collection
- Task Delegation
- Data Entry
- Bookkeeping
- Project Support
- Verbal and Written Communication
- Coordinate Schedules
- Microsoft Office
- Departmental Support
- Administrative Arrangements
- Excel Spreadsheets
- Critical Thinking
- Invoicing Audits
- Prioritization
- AR/AP
Timeline
Administrative Coordinator
Yolie's Towing & Transport
03.2014 - 09.2021
Owner's Assistant/Administrative Assistant
Universal Sweeping Services
02.2008 - 04.2013
Admin/Order Processor
Universal Building Services & Supply Company
03.1997 - 07.2008
Associate of Arts - Medical Assisting
Heald College
Associate of Applied Science - Medical Assisting
Heald College