Angelina Barnum
St. Cloud,MN
Summary
Proactive Regional Carrier Representative and Carrier Sales Representative with extensive experience in customer satisfaction and operational efficiency. Specializes in negotiating favorable contracts, improving transportation management, and resolving service issues promptly. Brings strong leadership, problem-solving skills, and a commitment to continuous improvement and client relationships.
Overview
5
5
years of professional experience
Work History
Regional Carrier Representative
Anderson Trucking Services Inc.
08.2022 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Developed strong relationships with clients, providing excellent customer service and support.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
Carrier Sales Representative
Wedding Day Diamonds
10.2021 - 06.2022
- Conducted regular performance evaluations of carriers to ensure adherence to quality standards and contractual obligations.
- Improved operational efficiency by streamlining processes for carrier selection and rate negotiation.
- Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
- Actively participated in industry trade shows and conferences to expand professional networks and stay current on market trends.
- Created customized logistics solutions tailored to specific client needs while maintaining a focus on cost efficiency and timely delivery.
- Continuously sought opportunities for professional development through industry trainings, workshops, and webinars.
- Developed comprehensive knowledge of industry regulations and guidelines, ensuring compliance in all transactions.
Supervisor
Bed Bath & Beyond
03.2021 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Front Desk Agent
Holiday Inn & Suites
11.2019 - 03.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Maintained high levels of guest privacy by securely managing personal information.
Education
High School Diploma -
Lakeville South High School
Lakeville06.2017
Skills
- Supply Management
- Package handling
- Load Management
- GPS use
- Schedule Management
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
Route Optimization
- Problem-solving abilities
- Transportation Management
- Fleet Management
- Reliability
- Excellent Communication
- Organizational Skills
- Decision-Making
- Self Motivation
- Task Prioritization
- Goal Setting
- Continuous Improvement
Timeline
Regional Carrier Representative
Anderson Trucking Services Inc.
08.2022 - Current
Carrier Sales Representative
Wedding Day Diamonds
10.2021 - 06.2022
Supervisor
Bed Bath & Beyond
03.2021 - 10.2021
Front Desk Agent
Holiday Inn & Suites
11.2019 - 03.2021
High School Diploma -
Lakeville South High School
Similar Profiles
Robert MckinneyRobert Mckinney
Driver at Anderson Trucking Services Inc.Driver at Anderson Trucking Services Inc.
Remington DunlapRemington Dunlap
National Sales Representative II at Anderson Trucking Services Inc.National Sales Representative II at Anderson Trucking Services Inc.
Billy Davis Jr.Billy Davis Jr.
Department of Defense (DOD) Team Driving & Flatbed at Anderson Trucking Services Inc.Department of Defense (DOD) Team Driving & Flatbed at Anderson Trucking Services Inc.