Angelina Bianchini
Charlotte,FL
Summary
Dynamic Assistant Manager with a proven track record at Spirit Halloween Super Store, enhancing customer satisfaction and streamlining operations. Expert in cash management and conflict resolution, I excel in creating positive environments through strategic decision-making and collaborative team guidance. Skilled in staff supervision and service excellence, I consistently boost team morale and operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Spirit Halloween Super Store
10.2024 - 11.2024
- Carried out opening/closing procedures
- Oversaw/performed cash register transactions (ie:purchases, refunds, exchanges, sales, etc)
- Till preparation in the morning, and cash reconciliation after close
- Preparing deposits
- Schedule management of coworkers (ie: schedules for week and proper break protocol)
- Floor supervision/ anti theft measures
- Product display management
- Familiarization with SKU system
- Restocking of low, high selling product on the floor
- Overall excellent customer service and experience
Assistant Manager
Papa Johns
05.2024 - 08.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Insider
Papa Johns
06.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Daycare Teacher
Cadence Education
11.2021 - 01.2023
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Monitored classroom to verify safe and secure environment.
- Incorporated music, art and literature into curriculum.
- Organized and supervised large and small group activities.
Education
Monsignor Fraser
Toronto, ON08.2019
Skills
- Service Excellence
- Cash Management
- Ability to keep a positive mindset and bubbly attitude
- Collaborative Team Guidance
- Strategic Decision-Making
- Effective Time Management
- Team motivation
- Staff supervision
- Organized Task Assignment
- Staff management
- Workload management
- Conflict resolution with customers as well as coworkers in order to keep a smooth, positive environment
Timeline
Assistant Manager
Spirit Halloween Super Store
10.2024 - 11.2024
Assistant Manager
Papa Johns
05.2024 - 08.2024
Insider
Papa Johns
06.2023 - 04.2024
Daycare Teacher
Cadence Education
11.2021 - 01.2023
Monsignor Fraser