Angelina Boccuti
Philadelphia,PA
Summary
Multi-faceted professional in the arts, marketing, customer service, & entertainment who is passionate about adapting her creative directing & team building skills to enhance every working environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Staffing Coordinator/ Server/ Bartender
Blue Monkey Catering
2021.01 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Interviewed, hired, and mentored over [Number] new personnel and oversaw all staffing operations.
Recruiter
Self-employeed
2016.05 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes for independent businesses.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted background screening and other pre-employment checks to verify information on applicant's resume.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Party Coordinator/Professional Entertainer
Self- Employed
2015.05 - Current
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Adapted to various performance styles to suit diverse audiences.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Remained in costume/ mascot suit for extended periods for maximum performance effect.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
- Collaborated with other entertainers to create engaging acts.
- Used social media to promote events and build audience.
- Managed stage crew to deliver smooth, successful performances.
- Directed rehearsal sessions for cast and crew to prepare for upcoming performances.
- Coached performers to develop individual skills and fill gaps in group performance.
- Produced themed shows from concept to conclusion.
- Negotiated contracts vendors, performers and crew for appearances & live performances.
Brand Ambassador
Media Star Promotions, RJ Reynolds
2018.03 - 2021.12
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached potential customers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Maintained knowledge of current promotions and product features.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Adapted with virtual customer engagement due to co-vid 19.
Manager
H & R Block Tax Services
2010.01 - 2021.04
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers. Especially during co-vid.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Meisner Technique & Screenplay Writing
Playhouse West
New York, NYBachelor of Arts - Theatre Arts
Arcadia University
Glenside05.2008
Skills
High Quality Customer Service
Staffing
Mentoring
Marketing
Team Leading/ Team Building
Creative Directing
Certification
RAMP certified
CPR Certified
Timeline
Staffing Coordinator/ Server/ Bartender
Blue Monkey Catering
2021.01 - Current
Brand Ambassador
Media Star Promotions, RJ Reynolds
2018.03 - 2021.12
Recruiter
Self-employeed
2016.05 - Current
Party Coordinator/Professional Entertainer
Self- Employed
2015.05 - Current
Manager
H & R Block Tax Services
2010.01 - 2021.04
Meisner Technique & Screenplay Writing
Playhouse West
Bachelor of Arts - Theatre Arts
Arcadia University
RAMP certified
CPR Certified
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