Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angelina  Boccuti

Angelina Boccuti

Philadelphia,PA

Summary

Multi-faceted professional in the arts, marketing, customer service, & entertainment who is passionate about adapting her creative directing & team building skills to enhance every working environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Staffing Coordinator/ Server/ Bartender

Blue Monkey Catering
01.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Coordinated job postings and advertisements for maximum exposure and response rate.
  • Interviewed, hired, and mentored over [Number] new personnel and oversaw all staffing operations.

Recruiter

Self-employeed
05.2016 - Current
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes for independent businesses.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted background screening and other pre-employment checks to verify information on applicant's resume.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Party Coordinator/Professional Entertainer

Self- Employed
05.2015 - Current
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Adapted to various performance styles to suit diverse audiences.
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Remained in costume/ mascot suit for extended periods for maximum performance effect.
  • Collaborated with other departments in facility to promote teamwork and heighten service quality.
  • Collaborated with other entertainers to create engaging acts.
  • Used social media to promote events and build audience.
  • Managed stage crew to deliver smooth, successful performances.
  • Directed rehearsal sessions for cast and crew to prepare for upcoming performances.
  • Coached performers to develop individual skills and fill gaps in group performance.
  • Produced themed shows from concept to conclusion.
  • Negotiated contracts vendors, performers and crew for appearances & live performances.

Brand Ambassador

Media Star Promotions, RJ Reynolds
03.2018 - 12.2021
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached potential customers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.
  • Maintained clean, organized and professional work environment.
  • Worked with team to achieve sales goals for products.
  • Maintained knowledge of current promotions and product features.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Adapted with virtual customer engagement due to co-vid 19.

Manager

H & R Block Tax Services
01.2010 - 04.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers. Especially during co-vid.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Meisner Technique & Screenplay Writing

Playhouse West
New York, NY

Bachelor of Arts - Theatre Arts

Arcadia University
Glenside
05.2008

Skills

    High Quality Customer Service

    Staffing

    Mentoring

    Marketing

    Team Leading/ Team Building

    Creative Directing

Certification

RAMP certified

CPR Certified

Timeline

Staffing Coordinator/ Server/ Bartender

Blue Monkey Catering
01.2021 - Current

Brand Ambassador

Media Star Promotions, RJ Reynolds
03.2018 - 12.2021

Recruiter

Self-employeed
05.2016 - Current

Party Coordinator/Professional Entertainer

Self- Employed
05.2015 - Current

Manager

H & R Block Tax Services
01.2010 - 04.2021

Meisner Technique & Screenplay Writing

Playhouse West

Bachelor of Arts - Theatre Arts

Arcadia University

RAMP certified

CPR Certified

Angelina Boccuti