Angelina Bondaruk
Harrisonburg,VA
Summary
Customer service expert with six+ years of experience in various fields, from restaurants to office spaces. Personally handling training for coworkers, managing large groups of customers in any given time, and providing the utmost positive and productive experience for both customers and workers. Known for retention skills, product knowledge, and problem-solving skills for handling any issues that may occur and also providing the best customer satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist/Sales Associate/Technician
America's Best Contacts and Glasses
Harrisonburg, VA
05.2024 - Current
- Scheduled appointments, answered customer inquiries, and ensured that all paperwork was completed, and insurance benefits were inputted.
- Provided a positive customer experience and walked through different options available for customers daily lifestyles.
- Worked patients through pre-testing in a timely and efficient manner.
Barista
Starbucks
Harrisonburg, VA
02.2024 - 12.2024
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Created high standards for crafting coffee and serving it to customers, while multitasking other needs to keep the floor functional.
Server
Buffalo Wild Wings
Harrisonburg, VA
11.2022 - 10.2023
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Head Server/Hostess
Kyoto Japanese Steakhouse
Harrisonburg, VA
06.2019 - 11.2022
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new employees to perform duties.
Education
Bachelor of Science - Sociology
James Madison University
Harrisonburg, VA05-2026
High School Diploma -
Harrisonburg High School
Harrisonburg06-2021
Skills
- Critical thinking
- Product knowledge retention
- High achiever
- Dependable and responsible
- Interpersonal communication
- Creative and adaptable
- Strategic thinking
- Conflict resolution
Languages
Russian
Professional
References
References available upon request.
Timeline
Receptionist/Sales Associate/Technician
America's Best Contacts and Glasses
05.2024 - Current
Barista
Starbucks
02.2024 - 12.2024
Server
Buffalo Wild Wings
11.2022 - 10.2023
Head Server/Hostess
Kyoto Japanese Steakhouse
06.2019 - 11.2022
Bachelor of Science - Sociology
James Madison University
High School Diploma -
Harrisonburg High School
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