Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelina Borrego

Denver,NC

Summary

Motivated job seeker looking to obtain new, challenging position. Works well under pressure, adaptable, and ready to be strong team player. Taught to go above and beyond expectations Represented as a fast learner Balanced calm demeanor Improved guest engagement Encouraged Team member support Educated on Respect

Overview

8
8
years of professional experience

Work History

Front Desk Night Auditor

Motel 6
02.2018 - 01.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Logged wake-up call requests and set up automatic rings in system.
  • As the night auditor I worked the over night position and was responsible for printing and filling out paperwork to cover the day and file the paper work drop and the deposits in the safe.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • I had to make coffee for the morning and clean the lobby to guests satisfaction.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Ran daily, weekly and monthly reports to close day and meet objectives.

Assistant Manager

Jimmy johns
03.2019 - 01.2020
  • Delegated tasks to appropriate staff members and monitored performance
  • Developed and distributed sales and performance reports to inform stakeholders
  • Maintained operational performance with skillful handling of opening and closing tasks
  • Optimized inventory for maximum revenue generation
  • Assisted with developing new company policies, procedures, and standards
  • Oversaw employee training and staff management tasks
  • I was responsible for filling out management paperwork, being in charge of the shift handling all refunds and cash and safe deposits
  • I was responsible for regular in shop duties; cleaning, making sandwiches,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Guest services

Autozone
01.2020 - 03.2021
  • I am responsible for normal cash register duties and grabbing parts from the back after looking it up on the computer i was also responsible for battery checks and changes wiper blade installations and bulb switches
  • I was also responsible for front facing and stocking in store we recieve whole store shipments one day and un stock it all over the next 2 days and marking in items on the shelf or scanning out over stock to put in the back.
  • Greeted customers and helped with product questions, selections and purchases.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items and join reward programs.
  • Issued receipts and processed refunds, credits or exchanges.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Used POS system to process sales, returns, online orders and gift card activations.

Server

Brothers Bar And Grill
04.2021 - 12.2021
  • Processed credit card transactions, gift cards, and cash transactions
  • Delivered food and beverages promptly to customers
  • Followed safety, sanitization, and food handling guidelines
  • Excellent customer service to guest
  • Speediness in getting task done and making sure that all guest are happy and have what they need to enjoy their experience and come back again i cleared dishes for guest brought plates out for familys and cleaned my work environment i wrote down orders to go and enter into the restaurants system for the kitchen and to take credit card charges and give out reciepts
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.

Front Desk Night Auditor

The Westin
01.2022 - 05.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Logged wake-up call requests and set up automatic rings in system.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Documented accounts and logs throughout shift to keep up with requirements.

Cargo Operations Patrol

United Cargo
07.2022 - Current
  • I was responsible for writing and loading cargo tags to ensure right cargo is in the assigned carts to go on the assigned planes under the appropriate weight restrictions and correct loadable ulds.
  • I loaded into the computer system used applications such as excel to track freight arrival and departure and make sure freight goes out on time.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

High School -

MCT
Denver, CO
05.2018

Skills

  • Cash Handling
  • Order Accuracy
  • Seating Assignment Preparation
  • Dining Customer Service
  • Suggestive Selling
  • Dining Area Maintenance
  • Age Verification
  • Guest Inquiries
  • Taking Reservations
  • Transactions and Cash Handling
  • Warm and Friendly
  • Cool Under Pressure
  • Hospitality Service
  • Conflict Management
  • Telephone Etiquette
  • Bank Deposits
  • Front Desk Operations
  • Sensitive Information Handling
  • Maintain Security
  • Sales Expertise
  • Stocking and Replenishing
  • Cash Register Operation
  • Stock Management
  • Customer Assistance

Timeline

Cargo Operations Patrol

United Cargo
07.2022 - Current

Front Desk Night Auditor

The Westin
01.2022 - 05.2022

Server

Brothers Bar And Grill
04.2021 - 12.2021

Guest services

Autozone
01.2020 - 03.2021

Assistant Manager

Jimmy johns
03.2019 - 01.2020

Front Desk Night Auditor

Motel 6
02.2018 - 01.2019

High School -

MCT

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Angelina Borrego