Angelina Brown
Sandy Springs,GA
Summary
Hardworking and reliable Medical Assistant with strong ability in time management and customer service. Offering dependability, strong work ethic and performs well under stress. Highly organized, proactive and punctual with team-oriented mentality. Personable Medical Assistant with hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Gastroenterology Consultants P.C.
Alpharetta, Georgia
06.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and reconcile medication list.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Schedule procedures.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified appointment times with patients and preparing charts.
- Supported administrative staff by processing payments.
Medical Assistant
Heal Doctors
Charlotte , NC
11.2022 - 05.2023
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered flu vaccination
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
Certified Medical Assistant
United Digestive
Atlanta, GA
02.2022 - 10.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Incorporated outside records into charts and EHR.
Medical Front Office Representative
United Digestive
Atlanta , GA
06.2021 - 02.2022
- Collected copays and account balance payments and updated account records.
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Recorded vital signs and medical history for patients.
- Prep charts,update existing charts and managed records.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Updated patient financial information to promote accurate record keeping.
- Communicated with patients to gather intake data and verify chart information.
- Managed incoming telephone calls, took messages and directed callers to personnel.
Service Representative
Brown & Company Jewelers
Atlanta, GA
03.2019 - 04.2020
- Delivered service and support to each customer, paving way for future business opportunities.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding Time Pieces, addressing service concerns.
- Upheld strict standards for quality and performance.
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Licensed Nail Technician
Remede Spa
Atlanta, GA
02.2015 - 09.2019
- Recognized by management for providing exceptional customer service.
- Performed daily natural manicure and pedicure services.
- Built repeat client base to increase profits 50%.
- Trained and mentored junior employees on safety, performance strategies and customer service techniques.
- Met with clients to discuss needs, service preferences and special requests.
- Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers face to face.
Licensed Nail Technician
Nordstrom
Atlanta, GA
09.2013 - 02.2015
- Treated over 50 clients weekly with one-on-one customized plans for nail and cuticle care.
- Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled all delegated tasks, including housekeeping and inventory.
- Built repeat client base to increase profits 80%.
Education
Diploma - Medical Assisting
Gwinnett College - Sandy Springs
Atlanta, GA07.2021
Diploma - Nail Technician
Roebuck Beauty School
Birmingham, AL04.1996
Skills
- Customer support
- Quality control
- Medical regulations knowledge
- Obtain medical histories and verify patient information
- Microsoft Office expertise
- Perform injections, EKG, blood draws
- Perform DOT and Non-DOT drug and alcohol testing
- Prepare patients for physical examinations
- Perform vitals
- CPR/First Aid Certified
- Licensed Nail Technician
- National Certified Medical Assistant
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Charting expertise
- Proper sterilization techniques
- Certified in Basic Life Support (BLS)
- IDX appointment scheduling
- Medical terminology knowledge
Additional Information
Angelina Brown
770-820-1851
abrownwoman@gmail.com
Timeline
Medical Assistant
Gastroenterology Consultants P.C.
06.2023 - Current
Medical Assistant
Heal Doctors
11.2022 - 05.2023
Certified Medical Assistant
United Digestive
02.2022 - 10.2022
Medical Front Office Representative
United Digestive
06.2021 - 02.2022
Service Representative
Brown & Company Jewelers
03.2019 - 04.2020
Licensed Nail Technician
Remede Spa
02.2015 - 09.2019
Licensed Nail Technician
Nordstrom
09.2013 - 02.2015
Diploma - Medical Assisting
Gwinnett College - Sandy Springs
Diploma - Nail Technician
Roebuck Beauty School
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