Angelina Burt
Dubuque,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Merchandise Associate
Fort Worth Zoo
01.2023 - 08.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted, serviced and thanked all customers.
Nutrition
Fort Worth Zoo
01.2023 - 08.2023
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with healthcare professionals to provide optimal nutritional care for animals
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
Barista
Starbucks
10.2021 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Front Desk
NYTEX Sports Centre
01.2020 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Biology
University of Dubuque
Dubuque, IA05.2027
High School Diploma -
Texas Connections Academy
Houston Texas06.2023
Skills
- Maintaining Work Areas
- Pricing Standards
- Special Assignments
- Rewards Programs
- Cleaning Procedures
- Cash Register Operations
Timeline
Merchandise Associate
Fort Worth Zoo
01.2023 - 08.2023
Nutrition
Fort Worth Zoo
01.2023 - 08.2023
Barista
Starbucks
10.2021 - 03.2023
Front Desk
NYTEX Sports Centre
01.2020 - 03.2023
Biology
University of Dubuque
High School Diploma -
Texas Connections Academy