Angelina Cabrera
The Bronx,NY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dynamic Bilingual Customer Service Representative with 4 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Bilingual. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
7
7
years of professional experience
Work History
Electric
Pinnacle Electric Inc.
11.2022 - 07.2023
- Improved system efficiency by designing and implementing electrical circuits and control systems.
- Enhanced product reliability through thorough testing, troubleshooting, and analysis of electrical components.
- Supervised construction and pre-commissioning of electrical rooms and substations.
- Applied principles of electrical theory to advance and improve product development and efficiency.
- Validated product and subsystem performance through simulation and laboratory testing.
Secretary's Assistant
Botanica San Elias
11.2019 - 11.2022
- Identified communication channels to set roadmap to distribute information.
- Conducted research to assist with routine tasks and special projects.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Sales Floor Associate
Victoria Secret
08.2019 - 11.2019
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Recommended accessories and complementary purchases to boost revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Wheelchair Assistant
Aviation Safeguards
11.2016 - 11.2019
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Continually assessed the need for additional wheelchair supplies such as cushions or seat belts, notifying supervisors when replenishments were required.
- Maintained a clean and organized work environment, ensuring wheelchairs were properly stored and sanitized between uses.
- Escorted handicapped passengers from terminal to aircraft.
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
Education
Security Guard Training -
Guardian Group
Brooklyn, NY02.2024
GED -
Santo Domingo Las Vega
Santo Domingo La Vega06.2005
Skills
- Document Translation
- Sales and Upselling
- Image processing
- Cash handling and management
- Identification checks
- Workplace Safety
- Reservation Processing
- Team Development
Timeline
Electric
Pinnacle Electric Inc.
11.2022 - 07.2023
Secretary's Assistant
Botanica San Elias
11.2019 - 11.2022
Sales Floor Associate
Victoria Secret
08.2019 - 11.2019
Wheelchair Assistant
Aviation Safeguards
11.2016 - 11.2019
Security Guard Training -
Guardian Group
GED -
Santo Domingo Las Vega
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