Angelina Caldera
Edinburg,TX
Summary
Dynamic Call Center Sales Representative with a proven track record at Senture, excelling in customer relationship management and problem-solving. Recognized for exceeding customer satisfaction through effective communication and sales techniques. Adept at managing high call volumes while maintaining attention to detail and fostering repeat business. Committed to driving performance and achieving sales goals. Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases, and navigating challenging conversations. Proven sales representative with a background in call center environments. Possess a strong ability to build customer relationships, conduct needs analysis, and close deals effectively. Skills include problem-solving, multitasking, and communication. Made a significant impact in previous roles by boosting sales figures through upselling techniques, and ensuring high levels of customer satisfaction. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Call Center Sales Representative
Senture
McAllen, Texas
09.2024 - 03.2025
- Documented sales call data in company software.
- Processed orders for customers over the phone.
- Collaborated with new customers to give details about company offerings.
- Researched customer inquiries and provided solutions in a timely manner.
- Developed strong relationships with repeat customers through consistent follow-up communication.
- Made outbound sales calls to potential customers to promote products and services.
- Reviewed daily performance metrics such as average wait time, number of calls answered.
- Followed up on sales leads through outbound calling.
- Maintained records of customer interactions, transactions, comments and complaints.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
- Handled escalated customer service issues professionally and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls from customers, providing prompt and accurate information.
- Utilized a computer system to track customer accounts and update order information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Attended regular training sessions on updates and changes within the industry or organization.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained strong call control and quickly worked through scripts to address problems.
Cashier
Peter Piper's Pizza
Edinburg, TX
08.2023 - 09.2024
- Monitored expiration dates of products and removed outdated items from shelves.
- Performed routine maintenance tasks such as sweeping floors, dusting shelves, and cleaning windows.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted price checks for special orders or discounts as requested by customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
- Followed all safety protocols when handling large sums of money.
Cashier
Papa John's Pizza
Edinburg, Texas
04.2022 - 09.2022
- Checked completed orders for correct quantity and quality.
- Maintained cleanliness of pizza topping area throughout the day.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Trained new employees on proper pizza topping techniques and procedures.
- Dropped off food and drink orders for customer pickup.
- Kept items warm until sold using heat lamps.
- Assisted in training new employees on shift operations.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Processed sales transactions to prevent long customer wait times.
Cashier
Wendys Fast Food
Edinburg, Texas
06.2021 - 04.2022
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Operated equipment and machinery according to safety guidelines.
- Offered customers carry-out service at completion of transaction.
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally in accordance with company policy.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Robert Vela Highschool
Edinburg, TX06-2022
Skills
- Sales techniques
- Customer relationship management
- Sales tracking
- Cross-selling strategies
- Communication skills
- Active listening
- Problem solving
- Time management
- Stress tolerance
- Call center customer service
- Attention to detail
- Self motivation
- Effective communication
- Adaptability
- Decision-making
- Verbal and written communication
- Complaint resolution
- Sales pitches
- Time management abilities
- Team building
- Performance-driven
- Outbound and inbound calls
Timeline
Call Center Sales Representative
Senture
09.2024 - 03.2025
Cashier
Peter Piper's Pizza
08.2023 - 09.2024
Cashier
Papa John's Pizza
04.2022 - 09.2022
Cashier
Wendys Fast Food
06.2021 - 04.2022
High School Diploma -
Robert Vela Highschool