ANGELINA CALDWELL
Bethany
Summary
As a Crew Leader with over three years of experience at Tropical Smoothie Cafe, I specialize in enhancing service efficiency and customer satisfaction. I have strong skills in team leadership, customer engagement, and operational strategy. Throughout my tenure, I have successfully trained and developed staff to maintain consistent service quality. Additionally, I excel in money management, overseeing cash handling, daily sales reconciliation, and cost control to maximize profitability. I am committed to fostering a positive work environment while optimizing resources through effective inventory management and workflow improvements.
Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Sales Manager
LLR Concepts
03.2025 - 07.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Crew Leader
Tropical Smoothie
01.2022 - 02.2025
- Led a team to enhance service efficiency, improving customer satisfaction and reducing wait times.
- Trained and developed staff to ensure consistent service quality, boosting team performance.
- Managed inventory to minimize waste and optimize resource usage.
- Addressed customer concerns quickly and effectively, building strong loyalty.
- Enhanced the dining experience, ensuring customer satisfaction at every touchpoint.
- Directed operations for a diverse team, improving service delivery and refining training processes, resulting in higher satisfaction and efficiency.
- Oversaw daily operations across shifts, mentored new team members, and cultivated a positive work environment, all while maintaining high service standards.
- Developed streamlined workflows, introduced more efficient scheduling practices, and improved communication between shifts.
- Fostered strong team bonds, resolved operational challenges, and maintained exceptional service standards, while promoting career growth for team members.
- Led initiatives for operational excellence, optimizing staff deployment and resource management to drive significant improvements in service speed and quality.
Education
High School -
MacArthur High School
01.2023
Skills
- Money Management
- Team Leadership
- Customer Engagement
- Workflow Optimization
- Google Drive
- Microsoft Excel
- Relationship building
- Motivational skills
- Strategic planning
- Goal setting
- Sales presentations
Hobbies and Interests
Crafting, Reading, Jewelry Making
Timeline
Sales Manager
LLR Concepts
03.2025 - 07.2025
Crew Leader
Tropical Smoothie
01.2022 - 02.2025
High School -
MacArthur High School
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