Angelina Campbell
3636 Greenbush West Rd. Mt. Orab,OH
Summary
Dedicated customer care representative skilled in active listening and problem resolution. Proven ability to manage sensitive information and maintain customer confidentiality while providing timely updates and facilitating communication.
Overview
4
4
years of professional experience
Work History
SCA Customer Care Rep II
Instant Teams/ Carelon/ Military OneSource
Southern Pines, North Carolina
03.2025 - 08.2025
- Educated clients on available resources and support options provided by the organization.
- Handled sensitive information while maintaining customer confidentiality and trust.
- Engaged in active listening to understand customer needs and concerns effectively.
- Answered customer inquiries over the phone and via email.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Prepared customer reports by gathering data collected during customer interactions.
- Facilitated communication between customers and providers to schedule an appointment for non-medical counseling.
- Worked with military personnel and their families to assist, support, and find resources available to them.
SR. REMOTE QUALIFYING GUIDE
Instant Teams
Southern Pines, North Carolina
08.2021 - 06.2024
- Provided accurate product information to enhance customer understanding.
- Maintained detailed records of customer interactions in the database.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed communication between clients and insurance providers effectively.
- Updated client records in the database promptly and accurately.
- Maintained up-to-date knowledge of industry trends in order to provide customers with the best possible coverage options.
Education
Certified Clinical Medical Assistant OB/GYN - Obstetrician-Gynecology
Austin Peay State University
Clarksville, TN01-2020
Skills
- Active listening
- Customer engagement
- Problem resolution
- Database management
- Compliance adherence
- Relationship management
- Time management
- Detail orientation
- Documentation accuracy
- Appointment scheduling
- Data entry
- Multitasking and organization
Affiliations
Youth Football Team Manager
SOUTHWEST YOUTH FOOTBALL - JACKSONVILLE, NC Jun 2021-Dec 2024
- Developed strong organizational skills, including managing multiple tasks simultaneously.
- Applied problem solving techniques when faced with unexpected issues related to players.
- Utilized excellent communication and interpersonal skills to interact with children in a positive manner.
- Modeled appropriate behaviors to encourage social and emotional development.
- Organized and managed team schedules, ensuring all players were well-prepared for games and practices.
- Coordinated team communication, keeping parents informed of upcoming events and important information.
- Facilitated team bonding activities and events to foster a sense of unity and camaraderie among players and families.
References
References available upon request.
Timeline
SCA Customer Care Rep II
Instant Teams/ Carelon/ Military OneSource
03.2025 - 08.2025
SR. REMOTE QUALIFYING GUIDE
Instant Teams
08.2021 - 06.2024
Certified Clinical Medical Assistant OB/GYN - Obstetrician-Gynecology
Austin Peay State University
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