Angelina Cano
Bastrop,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare/Dental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
St. David's Foundation
10.2021 - Current
- Documented patient dental health information, medical history, and vital signs for future reference.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Typed patient data into computer system using Opendent while following privacy laws and maintaining high-level accuracy.
- Streamlined dental office operations with efficient inventory management and ordering of supplies.
- Monitored patient comfort and safety during dental procedures.
Office Manager/Front Office/R.D.A
Moser Family & Cosmetic Dentistry
01.2019 - 01.2020
- Managing the finances of a dental practice, payroll
- Implementing procedures and policies for smooth operations and staffing
- Scheduling client appointments, insurance claims and appeals
- Implementing company policies, Resolving patient complaints
- Providing treatment plan estimates based on insurance contracts, Approving financial arrangements
- Hiring, training and supervising staff
- Performing marketing and public relations, updating all online portals, Updating all social media accounts
- Strong leadership, communication and motivation skills as well as ability to supervise others
- Expert knowledge of safety regulations and compliance including Occupational Safety and Health Administration (OSHA) standards
- Excellent computer skills for email correspondence, financial transactions and scheduling of appointments
- Efficient multi-tasking and organizational skills
- Maturity, tact, integrity and respect for patient confidentiality
- Team outing coordinating, Managing and participating in offsite non profit organizations
- Front office duties, Chair side assistant duties as needed
Texas Works Advisor I
Health and Human Services
01.2018 - 01.2019
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs
- Utilize multi screens and portals
- Attention to detail to obtain correct eligibility
- Learn and implement constant policy changes
Dental Assistant
Buda Dental Professionals
01.2017 - 01.2018
- Chair side assisting, Seating and dismissing patients
- Taking and mounting digital x-rays
- Assisted with RCT, crown prep & seat, impressions, Cerec3d cad cam
- Lab work, Charting, Sterilizing
- Orthodontics, Implants
- Inventory of supplies, Budgeting Inventory
- Training of new employees, Front office experience
Dental Assistant/Front office Assistant
Steven VanWicklen D.D.S PC
01.2007 - 01.2017
- Chair side assisting, Seating and dismissing patients
- Taking and mounting digital x-rays, Assisted with RCT, crown prep & seat, impressions, etc
- Procedures
- Lab work, Charting, Sterilizing
- Orthodontics, Implants
- Inventory of supplies, Budgeting Inventory
- Training of new employees, Front office experience, Scheduling appointments
- Verifying Insurance, Presenting treatment plans, Recall scheduling, Collections/ Claims
Activity Spec. & Customer Svc. Rep.
City of Austin Parks & Rec / Austin Energy
01.1995 - 01.2005
- Develop and implement educationally-rich, experiential programming at camp in one or more of the following areas: Athletics and wellness, outdoor education and nature, STEM (science and technology), gardening and culinary arts, or visual and performing arts
- Coordinate, budget, hire for concerts
- Collect fees, manage front counter, supervise walk in children, tutor and coach
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Provided valuable input resulting in new opportunities for growth and development.
Customer Service Representative
Austin Energy
- Payment posting, daily deposit preparation.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Reconciliation, resolving customer conflicts/escalations while ensuring customer satisfaction.
- Processing customer requests to start, stop and transfer service.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Associate of Arts - Communication Studies
Austin Community College
Austin, Texas01-2026
Registered Dental Assistant - Dental Assistant Program
National Institute of Technology
Austin, Texas01.2006
Austin High School
Austin, Texas01.1997
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Payment processing
- Scheduling
- Follow-up skills
- Product knowledge
- Appointment scheduling
- Team development
- Administrative support
- Dispute resolution
- Customer education
- Coordination
PROFESSIONAL QUALIFICATIONS
- Dedicated and focused with proven strengths in organization and time management
- Exceptional capacity to multitask, manage numerous often competing priorities with ease.
- Administrative and secretarial skills including use of Internet, Filing, Faxing and phones
- Strong communication, interpersonal, analytical, organizational, problem solving and leadership skills, thrive both independent and collaborative work environment
- Able to easily grasp and implement new ideas, concepts and methodologies. At ease in fast pace high stress situations with changing and multiple responsibilities.
- Comfortable using a variety of computer programs and applications
- Dynamic and caring professional with strong interpersonal skills
Certification
- OSHA Certified
- CPR/AED Certification
- TX Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- H.I.P.P.A
- Coronal polishing Certification
- Sealant placement Certification
- Fitness Instructor Certification
Languages
Spanish
Limited Working
Timeline
Registered Dental Assistant
St. David's Foundation
10.2021 - Current
Office Manager/Front Office/R.D.A
Moser Family & Cosmetic Dentistry
01.2019 - 01.2020
Texas Works Advisor I
Health and Human Services
01.2018 - 01.2019
Dental Assistant
Buda Dental Professionals
01.2017 - 01.2018
Dental Assistant/Front office Assistant
Steven VanWicklen D.D.S PC
01.2007 - 01.2017
Activity Spec. & Customer Svc. Rep.
City of Austin Parks & Rec / Austin Energy
01.1995 - 01.2005
- OSHA Certified
- CPR/AED Certification
- TX Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- H.I.P.P.A
- Coronal polishing Certification
- Sealant placement Certification
- Fitness Instructor Certification
Customer Service Representative
Austin Energy
Associate of Arts - Communication Studies
Austin Community College
Registered Dental Assistant - Dental Assistant Program
National Institute of Technology
Austin High School
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