Angelina Carrano

• Coordinate all aspects of the admissions process, ensuring timely responses to inquiries and smooth patient transitions.
• Collaborate with clinical and operational teams to assess patient suitability and ensure a seamless onboarding process.
• Maintain compliance with all state, federal, and facility-specific regulations related to admissions.
• Develop and maintain strong relationships with hospitals, physicians, case managers, and discharge planners to generate consistent referrals.
• Conduct on-site visits and presentations to referral sources to promote services and build brand awareness.
• Act as the face of the facility at community events, health fairs, and industry gatherings.
• Plan, coordinate, and host community-focused events, including open houses, educational workshops, wellness clinics, and seasonal celebrations.
• Collaborate with local organizations, senior centers, and advocacy groups for joint outreach initiatives.
• Ensure events align with the facility’s mission and enhance its reputation as a trusted provider in the community.
• Track all referrals through a CRM or tracking system, ensuring timely follow-up on every inquiry, including those that do not immediately convert to admissions.
• Develop and implement strategies to re-engage “lost referrals” and turn them into future admissions.
• Identify referral barriers, objections, or gaps and work collaboratively with the interdisciplinary team to address them.
• Analyze referral trends, conversion rates, and outreach effectiveness to identify strengths and areas for improvement.
• Provide regular reports to leadership outlining referral activity, lost opportunity recovery, and community outreach impact.
• Use data to adjust marketing and admissions strategies to align with organizational goals.

• Must build strong relationships with case workers/social workers in area hospitals
• Strong time management skills
• Able to multitask
• Gather all pre-admission data to determine resident level if care and ability of the

center to provide outstanding service

• Interview potential residents and resident representatives to collect accurate data
• Assess residents needs and coordinate care with the team to ensure all needs are met
• Explain the center admission agreement and all attachments to potential and new

residents

• Participate in Marketing the center and maintaining acceptable census levels
• Perform other related duties as directed by supervisor
• Schedule and coordinate marketing events for center

• Establishes and maintains professional relationships with community members hospital leadership, discharge coordinator, caseworkers, physicians, senior living communities, senior centers, and all other admission sources to generate consistent admission and repeat referral sources
• Guides the department to ensure strong customer, referrer and payer satisfactions, while maintaining appropriate market penetration, positive public image and average daily census goals
• Completes weekly, monthly, and other reports as assigned, in a timely and comprehensive manner
• Maintains current knowledge and understanding of client payment sources, I.e. HMO, commercial insurance, Medicare, Medicaid, etc.
• Quickly respond to all admission inquiries
• Keep current record of available beds
• Ensure that all established policies are followed throughout the admission process.
• Communicate with applicable departments regarding new admissions and provide appropriate admission documents
• Check financial status of referral prior to admission
• Coordinate and schedule resident and/or family tours of facility
• Assist in orienting new patients to facility
• Act as liaison between facility and community agencies to generate referrals
• Stay informed of medicare, medicaid and other insurance guidelines as pertains to position
• Maintained confidentiality
• Ability to work well with Ancillary leadership
• Manage the admissions coordinator

• Establishes and maintains professional relationships with community members hospital leadership, discharge coordinator, caseworkers, physicians, senior living communities, senior centers, and all other admission sources to generate consistent admission and repeat referral sources
• Guides the department to ensure strong customer, referrer and payer satisfactions, while maintaining appropriate market penetration, positive public image and average daily census goals
• Completes weekly, monthly, and other reports as assigned, in a timely and comprehensive manner
• Maintains current knowledge and understanding of client payment sources, I.e. HMO, commercial insurance, Medicare, Medicaid, etc.
• Quickly respond to all admission inquiries
• Keep current record of available beds
• Ensure that all established policies are followed throughout the admission process.
• Communicate with applicable departments regarding new admissions and provide appropriate admission documents
• Check financial status of referral prior to admission
• Coordinate and schedule resident and/or family tours of facility
• Assist in orienting new patients to facility
• Act as liaison between facility and community agencies to generate referrals
• Stay informed of medicare, medicaid and other insurance guidelines as pertains to position
• Maintained confidentiality
• Ability to work well with Ancillary leadership
• Manage the admissions coordinator

• Works with Director of Admissions to maximize facility census, implement an effective, streamlined admissions process on a 24-hour, 7-days per week basis, and ensure a high level of resident satisfaction;
• Documents all inquiries on appropriate forms;
• Performs follow-up on all inquiries who have not yet converted to admissions;
• Completes face sheets and distributes;
• Maintains statistics for monthly Resident Flow Analysis;
• Conducts admissions counseling and tours with potential residents, families, and/or responsible party;
• Ensures proper completion, signing and distribution of paperwork;
• Provides advance notification to department heads regarding appropriate preparation and follow-up for admissions (both new admissions and re-admits);
• Oversees assignment of attending physicians;
• Assembles admissions and marketing packets;
• Ensures that resident room is clean and prepared appropriately before arrival;
• Meets with family and resident on day of admission to welcome them and introduce to nursing staff on unit; follow-up with a visit at the close of day;
• Concerns his/herself with the safety of all facility residents in order to minimize the potential for fire and accidents. Also, ensures that the facility adheres to the legal, safety, health, fire and sanitation codes by being familiar with his/her role in carrying out the facility’s fire, safety and disaster plans and by being familiar with current MSDS;
• Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights;
• Report any occupational exposures to blood, body fluids, infectious materials, and or hazardous chemicals in accordance with facility policy.
• Report work related injuries and illnesses immediately to your supervisor.
• As a condition of employment, complete all assigned training and skills competency.
• Participate in all life safety and emergency drills and trainings.
• Fulfill responsibilities as assigned during implementation or activation of the facility’s emergency plan.
• Assists with evacuation of residents in an emergency situation
• Maintain confidentiality of Protected Health Information, including verbal, written and electronic communications.
• Report non-compliance with policies, procedures, regulations or breaches in confidentiality to appropriate personnel.
• Protect residents from abuse, and cooperate with all investigations.
• Report any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator.
• Report any retaliation or discrimination to the Human Resource Director and the Compliance Officer.
• Fulfill individual responsibility to report any suspicion of a crime to law enforcement and the state agency.
• Performs other duties as requested.

• Understand and adhere to Life Care Services Corporate Compliance Standards, Code of Conduct, and all company policies and procedures
• Successfully executed pre-admission interception for Laurel Circle Senior Living Community under the direction of Admissions Director
• Assist in the development of communication tools to support the objectives of the admissions process, including recruiting and publicity for services provided, etc.
• Act as the supportive on-site admissions representative for the two skilled nursing facilities of Laurel Circle which includes: Answer all inquiries in a timely and appropriate manner; Follow up with interested prospects via a telephone approach or NaviHealth; Give tours and show rooms to interested prospects; Establish communication with the nearby hospitals, other senior living communities, and the public community to promote referrals to Laurel Circle
• Assist to meet/arrange meetings with families for tours or to obtain necessary paperwork for nursing home placement
• Assist with special projects from various committees which may include computer work, memos, photocopying, assembling packets, for letters, etc
• Ensure accurate information is obtained according to Laurel Circle policies and procedures
• Complete and initiate the appropriate information in the admission inpatient record, registering the individuals in MyUnity
• Facilitate pre-admission procedures
• Assure corporate/facility goals are being carried out
• Ability to establish regular and ongoing communication with medical facilities and staff
• Promote good public relations between facilities and community
• Recommend improvements/changes to Admissions Coordinator that will benefit residents/staff
• Report complaints/concerns to the Admissions Director as necessary
• Work with department supervisors and/or directors and staff to resolve concerns/problems
• Serve as an advocate for all residents
• Comply with established universal precautions and follow established regulations and report incidents, accidents, hazardous conditions or equipment to the Admissions Director as necessary

• Provide administrative support to nursing unit and medical staff.
• Assist residents in scheduling appointments and placing maintenance work orders.
• Performs inventory, places order, receives order, stocks shelves for medical supplies
  using assigned par levels and utilizes proper equipment.
• Assist admissions coordinator with room readiness and community communications.
• Assembles all new charts with residents assigned medical record number, name, physicians name, and any other information pertinent to the resident, making sure all required information is complete on the medical record.
• Maintain resident charts in an orderly manner for current and discharged residents. Purges and transfers of medical records when necessary.
• Assemble discharge charts in preparation for medical record review Maintain and retain visitor sign in and appointment logs.
• Answer emails constantly making sure all are answered in a timely manner and correctly.
• Ordering X-rays, lab work,..etc.
• Assisting doctors on site with patients and their consults
• Being the main communication between doctors, medical service companies.
• Observes and abides by all regulations to ensure that personal health informations
  (PHI) is protected during its collection, use, disclosure, storage, and destruction within the community; and ensure only the minimum necessary information is down to function in this position.
• Medical terminology.

• Welcomed and engaged residents, guests and fellow associates in person and via telephone, Directed all calls and inquiries to the appropriate Brightview associate
• Promoted programs and events that are taking place at the community, Monitor security systems, including the emergency call system, and respond accordingly
• Assisted the Business Office Director with ordering supplies, filing, and inputting data, assisted in labeling, organizing and distributing covid-19 testing mediums around the facility
• Assisted residents in scheduling appointments and placing work orders.
• Assisted in activities to entertain residents.
• Collecting and receiving emergency medical information and evacuation reports

• Collected information from patients prior to surgical procedures
• Performed general administrative tasks
• Identifies primary and secondary payers. Determines if services are in or out of network and alerts patients to cost differentials
• Identifies and meets third-party payer requirements of immediate admission notification, pre-certification, referral or authorization inclusive of party payer requirements of immediate admission notification, pre-certification, referral or authorization
• Collects payment in full inclusive of co-payment and deposits
• Prepared patient charts
• Communicates patient rights and responsibilities
• Identifies primary and secondary payers
• Determines if services are in or out of network and alerts patients to cost differentials
• Medical Terminology, ICD 10 coding, and CRT data entry

• Served as the central focus of communication for the Patient-Care Unit., Coordinating the clerical functions of the Unit- assisted with charting, admissions and discharges, etc.,
• Maintained organization within Nurse's station to promote an orderly workflow., Received, sorted, and organized all interdepartmental communications.
• Scheduled and coordinated special patient appointments with other departments as directed by Health Care Team Members within an appropriate amount of time
• Answered call bells and assisted as appropriate, Answered a high volume of phone calls, Welcomed and assisted all visitors to the unit.