Angelina Castano
San Antonio,TX
Summary
Dedicated worker with experience in retail, food service and industries. Accomplishes tasks successfully in fast-paced, high-energy environment. Efficient Food Server known for high productivity and ability to complete tasks swiftly. Specialized in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring smooth operation in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Black Bear Diner
San Antonio, TX
06.2024 - 11.2024
- Delivered food orders promptly and courteously.
- Served food and beverages to patrons and confirmed complete orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained records of transactions made during shift as required by law or company policy.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Upheld high standards of sanitation in accordance with health department regulations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Seasonal Worker
Hot Topic
San Antonio, TX
08.2023 - 01.2024
- Assisted customers with product selection and purchase decisions.
- Operated a cash register to process customer payments.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Bagged or packaged purchases and wrapped gifts.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Promoted special offers and discounts to encourage additional purchases.
- Organized displays to attract customers and promote sales.
- Used product knowledge to suggest items to match client needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted customers to determine wants or needs.
- Initiated friendly conversation with customers to determine level of assistance required.
- Handled customer complaints in a professional manner.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
Team Member
Whataburger
San Antonio, Texas
02.2021 - 09.2022
- Looked for ways to go above and beyond job requirements.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Upheld high standards of productivity and quality in operations.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
- Maintained a clean and organized work area throughout shift.
- Monitored expiration dates on food items for freshness assurance.
- Facilitated training sessions for new employees on company policies and procedures.
- Developed positive customer relationships through friendly greeting and excellent service.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
High School Diploma -
Stevens High School
San Antonio, TX06-2024
Skills
- Item promotion
- Quick learner
- Strong work ethic
- Multitasking and organization
- Exceptional customer service
- Calm demeanor
- Front-of-house display creation
- Positive guest interactions
- Sales expertise
- Adaptable
- Professional appearance
- Menu presentation
- Suggestive selling
- Cash handling
- Sales techniques
- Design thinking
- Sustainable design
- Machine learning
- Retail display setup
- Retail Sales Experience
- Hand sketching mastery
- Collaboration and teamwork
Affiliations
- Bake new recpies
- Paint
- Journal
- Crafting
- Play the drums
- Volunteer for Elementary Schools
- Learn new languages
- Garden
- Appreciate Nature
Timeline
Server
Black Bear Diner
06.2024 - 11.2024
Seasonal Worker
Hot Topic
08.2023 - 01.2024
Team Member
Whataburger
02.2021 - 09.2022
High School Diploma -
Stevens High School