Angeina Castro
Joliet,IL
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
7
7
years of professional experience
Work History
Sales Associate
Lush Fresh Handmade Cosmetics
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Receptionist
Glen Ellyn Dentistry
10.2023 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Receptionist
Dr. Linda Ricks
03.2022 - 11.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased efficiency in the dental office by managing appointments, maintaining records, and organizing supplies.
- Assisted with root canal treatments for better patient outcomes and faster recovery times.
- Contributed to a safe environment by adhering to strict sterilization protocols for instruments and equipment.
- Enhanced patient comfort by providing thorough explanations of endodontic procedures and addressing concerns.
Receptionist
Plainfield Dental Care
08.2020 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Dental Assistant
DR. JASON HONG DDS
09.2018 - 08.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Education
No Degree -
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Joliet Catholic Academy
Joliet, IL05-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Verbal/written communication
Timeline
Sales Associate
Lush Fresh Handmade Cosmetics
11.2024 - Current
Receptionist
Glen Ellyn Dentistry
10.2023 - 03.2025
Receptionist
Dr. Linda Ricks
03.2022 - 11.2022
Receptionist
Plainfield Dental Care
08.2020 - 03.2022
Dental Assistant
DR. JASON HONG DDS
09.2018 - 08.2020
No Degree -
College of DuPage
High School Diploma -
Joliet Catholic Academy
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