Angelina Chambers
Glendora,CA
Summary
Customer service professional with a track record of success at Nakto Ebikes, specializing in complex issue resolution and client satisfaction enhancement. Proficient in QuickBooks and experienced in cross-functional collaboration, effectively managing accounts receivable while nurturing strong relationships. Dedicated to delivering exceptional service and improving operational efficiency.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Nakto Ebikes-Green Life Distribution Inc
City Of Industry, CA
10.2021 - 05.2025
- Resolved customer complaints, effectively enhancing satisfaction levels.
- Delivered accurate product information through phone, email, and chat.
- Supported customers with ordering, billing, returns, exchanges, and technical inquiries.
- Executed follow-up calls post-resolution to ensure satisfaction verification.
- Maintained professionalism while de-escalating complex issues.
- Responded promptly to inquiries, suggesting viable solutions for improved efficiency.
- Collaborated with sales team to maintain inventory accuracy and address discrepancies.
- Processed invoices and tracked orders using QuickBooks and Shopify efficiently.
Office Manager
Industrial Hearing & Pulmonary Management
Upland, USA
02.2005 - 10.2021
- Processed invoices and payments accurately and promptly.
- Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Bakery Clerk
Albertsons Grocery Store
Rancho Cucamonga, CA
06.1998 - 12.2004
- Greeted customers, answered questions and provided product knowledge.
- Prepared and packaged bakery goods for display and sale.
Education
Associate of Applied Science - Office Management
Chaffey College
Rancho Cucamonga, CA06-2004
Skills
- Management and leadership
- Customer service and relations
- Human resources management
- Complex issue resolution
- Time management and efficiency
- Accounts receivable and billing
- Vendor relations
- QuickBooks proficiency
- Data entry and processing
- Conflict resolution and problem-solving
- Event planning and coordination
- Employee supervision and hiring
- Strong teamwork abilities
- Active listening skills
- Multi-line phone operation
- Customer relationship management (CRM)
- Eccang - Chinese software program
- Cultural awareness and sensitivity
Languages
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative
Nakto Ebikes-Green Life Distribution Inc
10.2021 - 05.2025
Office Manager
Industrial Hearing & Pulmonary Management
02.2005 - 10.2021
Bakery Clerk
Albertsons Grocery Store
06.1998 - 12.2004
Associate of Applied Science - Office Management
Chaffey College
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