Angelina Chavez

• Standardized procedures across departments by creating clear documentation of best practices and protocols for all staff members.
• Implemented data-driven techniques to monitor processes, uncovering inefficiencies and areas requiring improvement.
• Reduced operating costs by optimizing resource allocation, automating manual tasks, and eliminating redundancies.
• Conducted root cause analysis on recurring issues, developing corrective action plans that resulted in long-term problem resolution.
• Trained employees on best practices for process management, increasing overall organizational efficiency and effectiveness.
• Defined and created process maps for existing processes and implemented new processes to improve efficiency by 50%.

• Managed multiple competing deadlines across several businesses to meet dynamic needs of 10 clients in 2024
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Managed client relationships through regular check-ins and updates on project progress.

• Presented Program gaps to senior management to identify, strengthen, and enhance PenFed's Resiliency model using lean methodologies
• Managed existing Business Continuity vendor relationship and set up of new vendor on boarding
• Created baseline data requirements for new vendor
• Collaborated with cross-functional teams to ensure seamless integration of business continuity practices into daily operations
• Designed BC platform using vendors core system
• Drove process improvement initiative to streamline and provide robust Business Continuity planning
• Incident Management & Disaster Recovery collaboration with IT team
• Worked with EBRM and internal audit to identify gaps and provide timelines to close audit findings
• Streamlined 398 BIAs and 40 BCPs to improve efficiency and eliminate waste
• Identified program obstacles and communicated possible impacts to team

• Organized, facilitated, and ensured completion of Kaizen Events and improvement initiatives for all requesting business unit/units
• Defined, documented, and optimized 98 end-to-end processes for Swivel's payments group including implementations, finance, support, IT, and compliance
• Conducted focus groups, surveys and feedback sessions to gather input from stakeholders
• Developed streamlined processes and procedures for compliance, support, implementations, and application groups
• Partnered with operations and IT groups to pinpoint workflow gaps and establish clear communication plans
• Evaluated process changes to determine ROI and impacts on operations
• Gathered and analyzed large amounts of data to determine improvement projections
• Analyzed steps of activities to discern existence of business processes for formalization
• Evaluated corporate business processes to align outcomes with strategic goals and corporate vision
• Responded rapidly to market shifts to make changes to corporate processes

• Developed strong relationships with Senior Leaders and Key Stakeholders to ensure completion of all assigned initiatives
• Organized, facilitated, and ensured completion of 25 Kaizen Events and improvement initiatives for all requesting business unit/units
• Worked in consultant capacity to all RBFCU business units including: Commercial Banking and Lending, Consumer Banking and Lending, Technology Group, and Operations
• Evaluated corporate business processes to align outcomes with strategic goals and corporate vision
• Assisted in sourcing, vetting and managing vendors needed to accomplish project goals
• Evaluated process changes to determine ROI and impacts on operations
• Used risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments
• Designed and facilitated all training material used by Business Continuity Plan Owners
• Conducted quarterly Business Continuity training, tabletop exercises and mock events
• Organized, facilitated, and coordinated bi-annual Credit Union Business Continuity Event for RBFCU
• Presented executive summary of readiness quarterly

Assistant Project Manager (Mergers and Acquisitions):

• Ensured timely communication of all ongoing updates to all business units
• Updated Project Manager on any potential issues that could result in project delays
• Worked with all necessary credit union business units to ensure seamless transitions of newly acquired members

• Worked with the VP of Process Improvement to identify improvement opportunities for the consumer lending department
• Coached 250 employees through day-to-day work and complex problems