Angelina Clark
Fairfield,CA
Summary
. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
21
21
years of professional experience
Work History
Senior Legal Secretary
Solano County Public Defender
11.2022 - Current
- Leads the work of other legal secretaries and support staff.
- Trains and evaluates subordinate staff.
- Maintains work unit production statistics and prepares related reports. Participates and assists in the implementation of new office procedures.
- Prepares and Processes Legal Documents.
- Assist in the interviewing , hiring process and training for new staff.
- Organized files for court proceedings.
- Screened telephone calls and forwarded to appropriate departments.
- Filed documents with courts on behalf of attorney.
- Reduced errors in legal documents with thorough proofreading and editing tasks, ensuring accuracy and compliance.
- Developed a standard operating procedure handbook for the legal secretary role, improving consistency and efficiency in daily tasks.
Legal Secretary
Solano County Public Defender
08.2019 - 11.2022
- Prepared and processed a variety of legal documents.
- Provided the public, employees and other general information and/or case information which required distinguishing between and considering sensitive and/or protected information to insure confidentiality
- . Coordinated Attorney files, maintained attorney calendars and schedules.
- Maintained Files and records.
- Screened phone and office callers, relayed inquiries and messages to appropriate staff, evaluated needs of callers, answer questions or transfer as needed.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Scheduled and made appointments for 5-8 attorneys.
Assistant Manager
Icing By Claire's
10.2018 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Escrow Office
First American Title Insurance Co
01.2015 - 07.2018
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Checked signatures and legal descriptions for accuracy and integrity.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Promoted cross-functional collaboration within the team leading to improved productivity and enhanced customer experiences.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Escrow Officer
First American Title
03.2011 - 01.2013
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
Office Manager
San Francisco Estuary Institute
02.2010 - 02.2011
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Delivered performance reviews, recommending additional training or advancements.
- Collaborated with HR and Payroll teams to ensure accurate benefit deductions and payments.
- Collaborated with human resources to streamline payroll processing and maintain accurate employee records.
Escrow Assistant
Cornerstone Title Company
03.2006 - 11.2007
Escrow Assistant
McMillin Escrow Services
01.2003 - 03.2006
Education
No Degree - Business Administration
Los Medanos College
High School Diploma -
Chula Vista Sr. High
Chula Vista06.2002
Skills
- Court filings
- File Organization
- Office Administration
- Legal Research
- Billing and Invoicing
- Deadline Management
- Workflow Management
- Typing Speed 55wpm
- Meeting Scheduling
- Calendar Management
- Administrative Support
- Proficient in Microsoft Suite
- Customer Service
- Office Management
- Clear oral/written communication
- Payroll Processing
Timeline
Senior Legal Secretary
Solano County Public Defender
11.2022 - Current
Legal Secretary
Solano County Public Defender
08.2019 - 11.2022
Assistant Manager
Icing By Claire's
10.2018 - 08.2019
Escrow Office
First American Title Insurance Co
01.2015 - 07.2018
Escrow Officer
First American Title
03.2011 - 01.2013
Office Manager
San Francisco Estuary Institute
02.2010 - 02.2011
Escrow Assistant
Cornerstone Title Company
03.2006 - 11.2007
Escrow Assistant
McMillin Escrow Services
01.2003 - 03.2006
No Degree - Business Administration
Los Medanos College
High School Diploma -
Chula Vista Sr. High
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