Angelina Collins
Lake Charles,LA
Summary
Personable server skilled in table arrangement, customer service and order placement. Motivated and energetic individual with 8 years of hands-on experience maintaining functions. Strong communicator possessing outstanding multitasking and organizational abilities.
Overview
8
8
years of professional experience
Work History
Food and Beverage Server
Umami Japanese Restaurant
Lake Charles , LA
2020.06 - Current
- Provided exceptional service to high volume of daily customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
Front of House Manager
Umami Japanese Restaurant
Lake Charles , LA
2020.06 - Current
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Handled complaints, settled disputes and resolved customer conflicts.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Interviewed, hired and trained new employees.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Assisted with training new staff members on proper customer service techniques.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Managed reservations system including taking reservations over phone or online booking systems.
- Monitored dining room cleanliness and tidiness at all times.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Provided support to servers when needed during busy periods or peak hours.
- Checked quality of food before it was served to customers.
Server
Lillies Golden Nugget
Lake Charles , LA
2018.04 - 2020.04
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Executed daily opening/closing procedures, maintaining a safe environment.
Restaurant Hostess
Asia LA'uberge Casino
Lake Charles , LA
2016.07 - 2018.01
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted guests and sat customers at tables or in waiting areas.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Monitored dining room activity to ensure all guests were receiving optimal service.
Education
High School Diploma -
Sulphur High School
Sulphur, LA2016-05
Skills
- Menu Recommendations
- Point of Sale
- Guest satisfaction
- Food safety knowledge
- Health Code Compliance
- Event Planning
- Guest Relations
- Reservation Management
- Upselling strategies
- Safe alcohol service
- Cleaning and sanitizing
- Payment Collection
- Customer Service
- Technical knowledge
- Guest Engagement
- Dining crew workflow optimization
- Performance Improvement
- Dining customer service
- Sales Techniques
- Positive and professional
References
References available upon request.
Timeline
Food and Beverage Server
Umami Japanese Restaurant
2020.06 - Current
Front of House Manager
Umami Japanese Restaurant
2020.06 - Current
Server
Lillies Golden Nugget
2018.04 - 2020.04
Restaurant Hostess
Asia LA'uberge Casino
2016.07 - 2018.01
High School Diploma -
Sulphur High School
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