Angelina Colone
Syracuse,NY
Summary
Consumer insights and analytics professional with 6+ years of experience converting customer loyalty and market data into actionable recommendations. Proficient in SQL, Snowflake, Power BI, Tableau, and data visualization. Expertise in customer behavior segmentation, engagement analysis, and trend reporting to support business and marketing decisions.
Overview
9
9
years of professional experience
Work History
Sr. Analyst, Consumer Insights
Hyatt Hotels Corporation
Chicago, Illinois
04.2023 - 09.2026
- Reviewed feedback from 70m+ loyalty members across 1500+ properties to spot service gaps and support operational improvements.
- Analyzed customer and loyalty data in SQL and Snowflake to find trends in behavior, engagement, segmentation, and stays.
- Reviewed engagement, purchasing, and loyalty trends to support segmentation and targeted marketing.
- Built and maintained Tableau, Power BI, and ThoughtSpot dashboards to provide actionable business and marketing insights.
- Worked with Hyatt Partnerships to develop analytics products that highlighted member behavior and partnership opportunities.
Market Research Analyst
Spinoso Real Estate Group
Syracuse, New York
09.2019 - 04.2023
- Analyzed market, demographic, and property data to generate insights for investment and business development decisions.
- Monitored market activity and competitive positioning to uncover business opportunities and inform strategic recommendations.
- Conducted market and competitive research to identify trends, opportunities, and emerging patterns in commercial real estate markets.
- Combined research from multiple sources into clear reports and presentations for internal teams and clients.
Desk Research Analyst
MyTravelResearch.com
Sydney, NSW
01.2018 - 09.2019
- Conducted trend-based research within the travel and tourism industry, enhancing understanding of market dynamics.
- Collected qualitative research data for hospitality and tourism industry, building databases to support insights.
- Supported consulting projects through thorough product audits, identifying key areas for improvement.
- Contributed insights on popular trends by creating engaging blog content and conducting surveys.
Education
Bachelor of Science - Marketing
State University Of New York College At Oswego
Oswego, NY05-2019
Skills
- Consumer insights
- Market analysis
- Market segmentation
- SQL proficiency
- Database software: Snowflake, Acxiom
- BI tools: Tableau, Power BI, ThoughtSpot
- CRM platforms: Braze, PushTech, Cendyn
Timeline
Sr. Analyst, Consumer Insights
Hyatt Hotels Corporation
04.2023 - 09.2026
Market Research Analyst
Spinoso Real Estate Group
09.2019 - 04.2023
Desk Research Analyst
MyTravelResearch.com
01.2018 - 09.2019
Bachelor of Science - Marketing
State University Of New York College At Oswego