Angelina Daalling
Brooklyn
Summary
Experienced with managing multiple locations and teams, ensuring seamless operations and consistent performance. Uses strategic planning to optimize store efficiency and improve customer satisfaction. Track record of fostering team collaboration and adaptability to meet changing needs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Multi-Store Manager
Claire's Boutique
02.2013 - Current
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Optimized store layouts for increased foot traffic and maximized sales potential.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Reduced employee turnover rates with comprehensive onboarding processes, ongoing training, and supportive management practices.
- Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
- Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed staff schedule with sufficient coverage and processed payroll for prompt payment.
Retail Store Manager
Daffy's
10.2011 - 10.2012
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Organized new employee orientation schedules for new hires.
- Participated in recruitment and selection process for new hires.
- Conducted exit interviews with terminated employees.
Retail Operations/Assistant Store Manager
Daffy's
03.2006 - 10.2011
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Department Supervisor
Daffy's
10.2000 - 03.2006
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 30 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Conducted regular store walkthroughs to evaluate visual presentation success and areas for improvement.
- Trained new visual merchandisers in company guidelines, best practices, and industry trends.
- Increased store sales through strategic product placement and effective visual merchandising techniques.
Education
Associate of Science - Business Management
Post University
Waterbury, CT08-2020
Skills
- Store operations
- Recruitment and hiring
- Brand awareness
- Employee scheduling
- Time management
- Excellent communication
- Human resources support
- Scheduling
- Computer literacy
- Employee onboarding
- Payroll processing
- Customer service
Certification
- Human Resource Certification , Post University - 2016
Timeline
Multi-Store Manager
Claire's Boutique
02.2013 - Current
Retail Store Manager
Daffy's
10.2011 - 10.2012
Retail Operations/Assistant Store Manager
Daffy's
03.2006 - 10.2011
Department Supervisor
Daffy's
10.2000 - 03.2006
Associate of Science - Business Management
Post University
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