Angelina Daniel
Sterling Heights,MI
Summary
Detail-oriented professional with a background in office administration and support roles. Proficient in handling a variety of administrative tasks including data entry, filing, and scheduling appointments and sales. Strong communication and interpersonal skills, with a demonstrated ability to collaborate effectively within a team environment. Reliable and adaptable, capable of quickly learning new systems and procedures.
Overview
6
6
years of professional experience
Work History
Aloria Skin Care
Esthetician
09.2021 - 03.2024
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
Aloria Skin Care
Office Manager
11.2019 - 08.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Managed reservations system effectively, minimizing mix-ups and overbooking.
Lord & Taylor
Beauty Advisor
11.2017 - 08.2019
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Education
Esthetician License - Esthetician
Marketti Academy Of Cosmetology
Waterford08.2021
High School Diploma -
Warren Mott
Warren06.2017
Skills
Time Management
Communication
Multitasking
Leadership
Team-Player
Innovative
Sales
Bilingual (Chaldean)
Timeline
Aloria Skin Care
Esthetician
09.2021 - 03.2024
Aloria Skin Care
Office Manager
11.2019 - 08.2021
Lord & Taylor
Beauty Advisor
11.2017 - 08.2019
Esthetician License - Esthetician
Marketti Academy Of Cosmetology
High School Diploma -
Warren Mott
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