Angelina David
Colorado Springs,CO
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
EMERGENCY RESPONSE TECHNICIAN
COLORADO SPRINGS POLICE DEPARTMENT
07.2022 - 03.2024
- Answered emergency and non-emergency lines, performed under stress daily while maintaining high levels of compliance per IAED standards
- Routinely multitasked and communicated with dispatchers, officers, and other first responders while effectively gathering information from reporting parties
- ETC, EMD, EPD, and EFD certified
- CPR certified
- CBI and NCIC/CCIC certified
- Modeled a sense of urgency and compassion for emergency communications while building a rapport with other department members.
- Enhanced emergency response times by streamlining communication protocols and optimizing team collaboration.
- Mitigated potential hazards for safer outcomes through diligent monitoring and assessment of emergency situations.
- Provided life-saving support to patients by administering CPR, first aid, and other pre-hospital care techniques.
- Maintained up-to-date knowledge of emergency procedures, medical treatments, and equipment usage for optimal job performance.
SALESPERSON
TURNER'S OUTDOORSMAN
- Sold firearms to approved buyers, maintained firearm inventory, demonstrated basic firearm safety handling to customers as well as submitted background checks to CA DOJ, assisted in store merchandise ordering and receiving, light bookkeeping and payroll duties, assisted managers daily by overseeing general operational tasks of sales employees.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
CAST MEMBER
DISNEYLAND
01.2015 - 06.2015
- Performed exceptional customer service daily, cash handling and balancing of entire area registers nightly, handled guest complaints, assisted area manager directly and daily in specialized customer service operations throughout the park.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Assisted with crowd control during parades, fireworks displays, and other high-traffic situations, ensuring guest safety and enjoyment.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
SALES ASSOCIATE
BASS PRO SHOPS
01.2013 - 01.2017
- Performed general floor work of apparel departments such as merchandising of new product, receiving and processing truck freight shipments, store-to-store transfers
- Built and broke down fixtures, handled customer complaints in polite and empathetic manner while prioritizing customer satisfaction
- Maintained department wide inventory and shrink management.
SHIFT LEAD
PINKBERRY
01.2013 - 01.2014
- Ensured all shifts ran smoothly and communicated with team members daily to improve customer service
- Maintained general store cleanliness and sanitation
- Communicated with management and corporate offices to remain up to date on new policies and guidelines
- Prepared and served food in safe and sanitary manner
- Supervised 2-3 employees and maintained food stock by ordering and completing inventory weekly.
Education
DIPLOMA -
LOS OSOS HIGH SCHOOL
01.2013
Skills
- Call Management
- Information Security
- Account updating
- Product Knowledge
- Stress Tolerance
- Memory retention
- Professionalism and Integrity
- Decision-Making
- Critical Thinking
Timeline
EMERGENCY RESPONSE TECHNICIAN
COLORADO SPRINGS POLICE DEPARTMENT
07.2022 - 03.2024
CAST MEMBER
DISNEYLAND
01.2015 - 06.2015
SALES ASSOCIATE
BASS PRO SHOPS
01.2013 - 01.2017
SHIFT LEAD
PINKBERRY
01.2013 - 01.2014
SALESPERSON
TURNER'S OUTDOORSMAN
DIPLOMA -
LOS OSOS HIGH SCHOOL