Angelina Davila
Rochester
Summary
Results-driven Customer Service Specialist with extensive experience in high-pressure environments. Engages individuals through effective communication and strong analytical skills, ensuring attention to detail while managing multiple priorities. Focused on enhancing team performance and achieving objectives through collaboration and proactive strategies.
Overview
3
3
years of professional experience
Work History
Intern
Mediation Center
Rochester
01.2026 - Current
- Supported mediators by preparing case materials and documentation to enhance session readiness.
- Maintained accurate records of case files and client interactions to ensure effective case management.
- Facilitated mediation sessions by taking notes and conducting research to inform discussions.
Quote Specialist
Transcat
Rochester
05.2023 - Current
- Enhanced customer interactions by increasing knowledge of products and services.
- Reviewed and analyzed customer quotes for accuracy and completeness, ensuring discrepancies were promptly identified and addressed.
- Applied strong analytical skills and attention to detail in quote processing.
- Streamlined workflows and improved efficiency by utilizing multiple software applications.
Education
Bachelor of Arts - Legal Studies
St. John Fisher University
Rochester, NY05-2026
High School Diploma -
Greece Olympia High School
Rochester, NY06-2021
Skills
- Effective Communication
- Critical Thinking
- Time Management
- Cultural Competence
- Customer Service
- Attention to detail
Timeline
Intern
Mediation Center
01.2026 - Current
Quote Specialist
Transcat
05.2023 - Current
Bachelor of Arts - Legal Studies
St. John Fisher University
High School Diploma -
Greece Olympia High School