Summary
Overview
Work History
Education
Skills
Software
Timeline
Community Service
Generic

ANGELINA DAVROS

Muskegon,MI

Summary

With a background in retail and a transition into the corporate business realm, my knowledge and skills have continuously grown. The combination of my experience and education, as I near completion of my business psychology degree, has propelled me to achieve success in the business world at a young age. My journey began at Michigan Spring and Stamping, a company specializing in Powertrain and Transmission applications, where I was initially hired as a summer intern in the accountant department. My focus was on the ERP switch over from Fourth Shift to SAP, and following the successful implementation of this changeover, I was offered a permanent position within the company. Since then, I have taken on increasing responsibilities, gradually assuming control over accounts for smaller customers and ultimately achieving success with biggest names in the automotive industry. Now serving as the Customer Service Manager, I am known among my colleagues as a perfectionist and a team player. Consistently striving to improve upon every task that comes my way, my dedication led to my selection as a member of the change leadership team for our entire company—an honor bestowed upon me by the vice president. A strong work ethic is paramount to me, allowing me to excel not only as an employee but also as an individual who takes pride in their accomplishments. Working in the competitive automotive industry, particularly with the big three companies, has demonstrated my ability to tackle any challenge that comes my way.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Michigan Spring and Stamping
08.2024 - Current
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.`
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Service Specialist

Michigan Spring and Stamping
06.2022 - 07.2024
  • Drove customer retention by providing pricing information, delivery updates and account data
  • Input customer information and interactions the current ERP system, SAP (System Application and Products)
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer requests for products, services, and company information.
  • Documented, researched and resolved customer service issues
  • Collaborated with colleagues and co-workers to deliver quality customer experience
  • Collaborated across departments to resolve customer-related issues
  • Set up customer accounts in system and updated details to reflect current information
  • Built trusting relationship with customers to better understand needs

Sales Associate

Buckle
08.2021 - 05.2022
  • Helped customers navigate store, complete sales, and process returns
  • Created memorable customer experiences by offering personalized sales support
  • Boosted sales consistently, building attractive displays and effectively merchandising products
  • Assisted customers with sales and service needs
  • Rotated stock using clearance markdowns and special sales promotions
  • Demonstrated selling experience in fast-paced, service-oriented retail setting
  • Built attractive displays and merchandised products
  • Minimized store thefts through strategic monitoring and customer observation
  • Checked returned product condition before processing refunds
  • Replenished supplies by monitoring and sourcing inventory

Education

Bachelor of Arts (B.A.) - Business Psychology

Baker College
05.2025

High School - undefined

Mona Shores High School
Norton Shores, Michigan
06.2018

Skills

  • Report Generation
  • Account Management
  • Client Relations
  • Process improvement specialist
  • Deadline oriented
  • Training and mentoring
  • Computer Proficiency
  • Complaint resolution
  • Metric tracking
  • Staffing coordination

Software

SAP (System Analysis Program)

Fourth Shift

Timeline

Customer Service Manager

Michigan Spring and Stamping
08.2024 - Current

Customer Service Specialist

Michigan Spring and Stamping
06.2022 - 07.2024

Sales Associate

Buckle
08.2021 - 05.2022

High School - undefined

Mona Shores High School

Bachelor of Arts (B.A.) - Business Psychology

Baker College

Community Service

  • First Congregational Church, Served breakfast to the less fortunate and homeless.
  • Annunciation Greek Orthodox Church, Involved in church activities and volunteering at events.
ANGELINA DAVROS