Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelina De La Fuente

Reno,NV

Summary

Experienced with monitoring surveillance systems to detect and prevent security breaches. Utilizes advanced surveillance technologies and analytical skills to maintain secure environment. Track record of detailed reporting and effective communication with security teams.

Overview

12
12
years of professional experience

Work History

Surveillance Operator

Rail City Casino
07.2022 - Current
  • Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
  • Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
  • Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
  • Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
  • Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
  • Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
  • Streamlined incident reporting procedures, resulting in faster response times from relevant parties involved.
  • Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
  • Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
  • Participated in ongoing training sessions to stay current on industry trends and advancements in technology.
  • Supported law enforcement investigations with accurate documentation and provision of surveillance footage when needed.
  • Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
  • Supervised or trained surveillance observers.
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
  • Collaborated with other departments to ensure effective communication and seamless coordination during emergency situations.

Print and Copy Supervisor

Office Depot
06.2020 - 07.2022
  • Responsible for engaging and providing an exceptional experience for customers requiring Print services
  • Quickly build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet customers' needs.
  • Take ownership for completing all print orders correctly and within the quoted timeline, and assesses whether the Regional Print Center should be utilized.
  • Responsible for the training of Print Services Specialists and will also provide cross functional training, when needed, for other associates within the store
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Store Manager

Off Broadway Shoes
04.2019 - 04.2020
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Coached and developed store associates through formal and informal interactions.
  • Partnered with Store Manger to develop and implement merchandising plans to guarantee profitability on weekly basis.

Assistant Manager/Loss Prevention Manager

SPCA Thrift Store
02.2018 - 04.2019
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Accept and process all donations and work with staff and volunteers to get merchandise onto the floor.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.

Frame Shop Manager

Michaels
01.2013 - 02.2018
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.


Education

High School Diploma -

Edward C Reed High School
Sparks, NV
06.2007

Associate of Arts - undefined

Truckee Meadows Community College
Reno, NV
05.2010

Skills

  • Team management
  • Records management
  • Integrity and trustworthiness
  • Quick learner
  • Customer relations
  • Communications
  • Video surveillance expertise
  • Attention to detail
  • Planning and coordination
  • Organizational skills

Timeline

Surveillance Operator

Rail City Casino
07.2022 - Current

Print and Copy Supervisor

Office Depot
06.2020 - 07.2022

Assistant Store Manager

Off Broadway Shoes
04.2019 - 04.2020

Assistant Manager/Loss Prevention Manager

SPCA Thrift Store
02.2018 - 04.2019

Frame Shop Manager

Michaels
01.2013 - 02.2018

Associate of Arts - undefined

Truckee Meadows Community College

High School Diploma -

Edward C Reed High School

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