Angelina Deng-Barac
Administration
Litchfield Park,AZ
Summary
Dynamic professional with a proven track record at Peckham, enhancing customer satisfaction through expert handling of passport application processes and adept problem-solving skills. Excelled in roles requiring meticulous documentation and reporting, and superior verbal communication. Demonstrated leadership at Ace Parking by boosting sales efficiency and optimizing customer service, showcasing a blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Peckham
Phoenix, AZ
12.2023 - 08.2024
- Assisted customers with passport applications and provided advice on the necessary documentation.
- Verified customer identity documents to ensure accuracy of information before processing passport applications.
- Processed applications for passports, visas, and other travel documents in a timely manner.
- Advised customers on the requirements for obtaining a passport or visa.
Supervisor
Ace Parking
Phoenix, AZ
06.2021 - 10.2023
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
Administrative Assistant
First Services Residential
Scottsdale, AZ
05.2021 - 02.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
HR Assistant
HawSaw INC
Phoenix, AZ
05.2018 - 04.2020
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Recruitment and Onboarding:
Screening resumes and applications
Scheduling and conducting interviews
Assisting with background checks and reference checks
Preparing offer letters and employment contracts
Conducting new employee orientations
Assisting with onboarding paperwork and processes - Employee Records Management:
Maintaining employee files and records (e.g., personnel files, benefits information, performance reviews)
Updating employee databases and systems
Processing employee changes (e.g., promotions, transfers, terminations) - Key Skills for HR Assistants:
Excellent communication and interpersonal skills
Strong organizational and time management skills
Attention to detail and accuracy
Education
High School Diploma -
Alameda
Denver, CO05-2004
Skills
- Account updating
- Call logging
- Sales closing
- Complaint resolution
- Proficiency in all software
- Customer relationship management
- Data gathering
- Customer service optimization
- Documentation and reporting
- Verbal and written communication
- Problem-solving skills
- Appointment scheduling
- Professional phone voice
- Record preparation
Timeline
Call Center Representative
Peckham
12.2023 - 08.2024
Supervisor
Ace Parking
06.2021 - 10.2023
Administrative Assistant
First Services Residential
05.2021 - 02.2022
HR Assistant
HawSaw INC
05.2018 - 04.2020
High School Diploma -
Alameda