Angelina DeSena
Poughquag,NY
Summary
Dynamic Emergency Medical Technician with Empress Ambulance Service, skilled in critical decision-making and patient management. Proven ability to maintain composure under pressure while delivering exceptional care. Adept at collaborating with teams and communicating vital information effectively, ensuring optimal patient outcomes in high-stress environments. Committed to continuous improvement and training.
Overview
8
8
years of professional experience
Work History
Emergency Medical Technician
Empress Ambulance Service
Poughkeepsie, NY
09.2023 - 07.2025
- Assessed patient conditions and provided immediate first aid interventions.
- Assisted in transporting patients safely to medical facilities.
- Learned and adhered to safety protocols during emergency situations.
- Collaborated with team members to ensure effective patient care delivery.
- Maintained equipment readiness through regular checks and cleaning procedures.
- Communicated vital information clearly to healthcare professionals during handoffs.
- Engaged in continuous training to enhance emergency response skills.
- Documented patient care activities accurately for medical records compliance.
Server & Hostess
Beekman Diner
Poughquag, NY
09.2021 - 08.2023
- Provided exceptional customer service by attentively addressing guest inquiries and needs.
- Accurately processed orders using point-of-sale system, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to streamline order preparation and enhance service efficiency.
- Assisted in training new servers on menu items, service standards, and dining protocols.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Adapted to changing priorities during peak hours, effectively managing multiple tables simultaneously.
- Resolved customer complaints promptly, ensuring satisfaction and encouraging repeat visits.
- Supported management in implementing daily specials and promotional events to boost sales volume.
Server/ Busser
Mill Creek Catering
Hopewell Junction, NY
01.2020 - 11.2021
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Managed tables efficiently, balancing multiple orders while maintaining attention to detail.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Processed transactions accurately using point-of-sale systems for efficient billing.
- Actively resolved guest concerns, enhancing overall satisfaction and loyalty.
- Participated in team meetings to discuss improvements and share best practices for service delivery.
Server
Table Talk Diner
Poughkeepsie, NY
01.2020 - 12.2020
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Accurately took and processed food and beverage orders using point-of-sale system.
- Maintained cleanliness and organization of dining area, contributing to restaurant's atmosphere.
- Assisted in training new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Handled cash transactions efficiently, ensuring accurate cash register balancing at shift end.
- Adapted quickly to changing priorities during peak hours, maintaining service efficiency.
- Resolved customer complaints professionally, enhancing overall satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Crew Member
Barton Orchards
Poughquag, NY
01.2019 - 12.2019
Crew Member
Mcdonalds, PDI FOODS
Lagrangeville, NY
01.2017 - 12.2019
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high food safety standards.
- Collaborated with team members to achieve daily production goals and maintain workflow.
- Assisted in training new crew members on operational procedures and customer interaction protocols.
- Maintained cleanliness and organization of workstations to enhance efficiency during peak hours.
- Processed orders accurately, ensuring timely delivery to customers for optimal service experience.
- Implemented improvements in inventory management, reducing waste and optimizing stock levels.
- Adapted quickly to changing priorities during busy shifts, maintaining composure under pressure.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Arlington High School
Lagrangeville, NYSkills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Direct patient care
- Behavioral emergencies
- Burn treatment
- Vital sign assessment
- Pre-hospital care
- Patient management
- Emergency vehicle operation
- Problem-solving
- Time management
- Multitasking and organization
- Patient care
- Critical thinking
- Clear communication
- Team collaboration
- Calm under pressure
- First aid
Timeline
Emergency Medical Technician
Empress Ambulance Service
09.2023 - 07.2025
Server & Hostess
Beekman Diner
09.2021 - 08.2023
Server/ Busser
Mill Creek Catering
01.2020 - 11.2021
Server
Table Talk Diner
01.2020 - 12.2020
Crew Member
Barton Orchards
01.2019 - 12.2019
Crew Member
Mcdonalds, PDI FOODS
01.2017 - 12.2019
Arlington High School