Angelina Devcic
Las Vegas,NV
Summary
Dynamic Senior Collections Officer with a proven track record at CBV Collection Services, excelling in debt recovery and skip tracing. Recognized for enhancing team performance and implementing process improvements, resulting in significant revenue recovery. Strong communicator and problem-solver, dedicated to fostering organizational growth and maintaining professionalism in all interactions.
Overview
2026
2026
years of professional experience
Work History
Senior Collections Officer
CBV Collection Services
- Managed a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.
- Implemented effective skip-tracing techniques to locate elusive debtors, increasing chances of successful contact and collection efforts.
- Enhanced team morale by fostering a positive work environment that encouraged collaboration and professional growth opportunities for staff members.
- Improved collections efficiency by implementing streamlined processes and procedures for the team.
- Championed process improvement initiatives within the collections department, resulting in reduced turnaround times for case resolution and increased overall efficiency.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries and resolving disputes professionally.
- Maintained detailed records of all collection activities, ensuring compliance with industry regulations and company policies.
- Collaborated with legal counsel on escalated cases, resulting in higher recovery rates through litigation or arbitration processes.
- Reduced outstanding receivables by devising customized repayment plans for clients in financial distress.
- Negotiated settlements with debtors to recover outstanding balances while preserving client relationships.
- Evaluated credit reports to determine appropriate credit limits for existing customers based on risk assessment criteria, reducing potential losses from non-payment scenarios.
- Collaborated on collection and dispute resolution issues.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Established relationships with customers to encourage payment of delinquent accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
CSR
Bumble Breeze
06.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency. Collect on past due accounts.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Front Desk Agent
Excalibur Hotel & Casino
03.2020 - 04.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Senior Credit Analyst
Reliance Acceptance Corp
02.1993 - 10.1996
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Performed credit reviews on corporations to assess financial conditions.
- Complied with internal controls and government regulations.
- Improved understanding of financial statements, which helped in assessing risk.
- Streamlined the loan approval process by effectively collaborating with sales, underwriting, and operations teams.
- Contributed significantly to positive audit results by maintaining detailed documentation related to all aspects of the credit analysis process.
- Gathered loan documentation for underwriting.
- Contacted customers and requested financial documentation. Collect past due auto loans 90 days plus delinquency.
- Improved credit risk management by developing and implementing comprehensive credit policies and procedures.
- Leveraged strong communication skills during negotiations with clients leading to successful deal closures in line with internal risk guidelines.
- Increased efficiency in credit review process by developing standardized templates for financial spreading and risk assessment.
- Evaluated customer credit data to determine level of risk involved in money lending.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Maintained compliance with applicable regulations and laws governing consumer credit.
Senior Collector
Quantum Collections
11.1994 - 07.1996
- Set and monitored performance goals for the collections team, consistently achieving or surpassing targets for account resolution and revenue recovery.
- Managed a portfolio of high-value accounts, successfully negotiating settlements to reduce losses for the organization.
- Implemented proactive measures such as early intervention initiatives to address potential payment issues before they escalate into delinquencies.
- Maximized revenue recovery by conducting thorough account investigations and addressing discrepancies promptly.
- Maintained strict compliance with federal regulations, ensuring the protection of consumer rights and upholding ethical practices within the organization.
- Developed customized action plans for each debtor''s unique financial situation, facilitating prompt resolution of outstanding balances.
- Increased cash flow through timely follow-up on outstanding invoices and persistent debt recovery efforts.
- Maintained detailed documentation of all collection activities, ensuring accurate record-keeping and facilitating effective communication with internal stakeholders.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers to prevent accounts from entering collections.
GE Capital
Senior Cellectir
06.1982 - 11.1994
- Self-motivated, with a strong sense of personal responsibility in a call center environment.
- Collect Montgomery Wards Credit Cards past due accounts past due over 90 days. Skip trace.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
No Degree - Business Courses
Community College San Diego
San Diego, CAGeneral
San Diego High School
San Diego, CA06.1975
Skills
- Organizational growth
- Account reconciliation mastery
- Team leadership qualities
- Decision-making
- Professionalism and ethics
- Motivational skills
- Effective communication techniques
- Debt recovery expertise
- Skip tracing
- Goal oriented approach
- Financial analysis proficiency
- Organization skills
- Teamwork
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
CSR
Bumble Breeze
06.2024 - Current
Front Desk Agent
Excalibur Hotel & Casino
03.2020 - 04.2022
Senior Collector
Quantum Collections
11.1994 - 07.1996
Senior Credit Analyst
Reliance Acceptance Corp
02.1993 - 10.1996
GE Capital
Senior Cellectir
06.1982 - 11.1994
Senior Collections Officer
CBV Collection Services
No Degree - Business Courses
Community College San Diego
General
San Diego High School