Angelina Doane
Consumer lending officer
Longview,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Consumer Loan Officer
Fibre Federal Credit Union
12.2020 - Current
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Provided financial counseling to clients as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.
- Improved loan processing times by streamlining documentation and application procedures.
- Continuously updated knowledge on lending regulations, industry trends, and best practices to maintain a high level of expertise in the field.
- Reduced loan delinquency rates with thorough credit analysis and risk assessment for potential borrowers.
- Ensured accuracy of documents submitted for underwriting leading to reduced processing errors.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Achieved sales targets consistently, contributing to overall branch growth and profitability.
- Implemented cross-selling strategies by promoting additional bank products during client interactions which led to increased revenues for the institution.
- Maintained strict confidentiality of bank records and client information.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
- Identified opportunities to cross-sell and upsell loan products to customers.
Membership Sales Representative
Fibre Federal Credit Union
02.2017 - 12.2020
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Assisted in maintaining a clean, organized work environment conducive to productivity.
Member Service Teller
Fibre Federal Credit Union
11.2013 - 06.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
Education
Associate Of General Studies - General Studies
Piner High School
Santa Rosa, CA06.1986
Skills
- Risk evaluation
- Documentation Review
- Credit analysis
- Loan Origination
- Team Player
- Customer service-focused
- Friendly
- Cash Handling
- Client Relations
- Financial transactions expertise
- Customer Service
- Attention to Detail
- Oral and Written Comprehension
Timeline
Consumer Loan Officer
Fibre Federal Credit Union
12.2020 - Current
Membership Sales Representative
Fibre Federal Credit Union
02.2017 - 12.2020
Member Service Teller
Fibre Federal Credit Union
11.2013 - 06.2016
Associate Of General Studies - General Studies
Piner High School
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