Angelina Doto
Tempe,AZ
Summary
In high school I was the captain of both my basketball and volleyball teams allowing me to develop leadership and team building skills helping me in my later jobs. I am a very friendly and outgoing person who loves socializing and working with other people. I enjoy working and put 100% into everything I do. I am very familiar with the restaurant business having been a server and a take out operator. In my jobs at the Englewood Field Club, I spend a lot of my time working and building friendships with the kids making coaching them a more fun experience for both me and them. This year I moved up to doing some assisting manager work on some days.
Overview
4
4
years of professional experience
Work History
Waitress
Babbo Italian Eatery
02.2024 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Swim Coach
Englewood Field Club
05.2023 - 08.2024
- Prepared athletes for special competitions and tournaments.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
- Assisted in organizing successful swim meets, managing logistics, and coordinating volunteers.
- Streamlined administrative tasks such as tracking attendance, maintaining records of swimmer achievements, and updating contact information databases for efficient organization.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
- Facilitated effective communication between coaching staff members using digital platforms like group chats or emails for coordination purposes.
- Enhanced swimmer performance by implementing personalized training plans and technique corrections.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Recognized individual achievements within the team through awards ceremonies or acknowledgments during practices to boost morale and motivation amongst swimmers.
- Increased team unity through regular team-building exercises and events, fostering a supportive environment for athletes.
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Taught daily swim instruction to students varying in ages and skill levels.
Lifeguard
Englewood Field Club
05.2020 - 08.2024
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Promoted water safety awareness with educational presentations to community groups.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Attentively monitored swimmers to identify distress.
- Prevented accidents through regular equipment inspections and maintenance.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
Ice Skating Rink Front Desk
Englewood Field Club
11.2020 - 01.2024
- Hand out ice skates to people according to sizes
- Work with big parties to ensure everyone gets ice skates
- Use problem solving strategies when situations like not having enough ice skates in one size
- Help kids put on their skates
Call Taker
Tri Valley Diner
04.2021 - 10.2022
- Dealt successfully with individuals from various socio-economic, ethnic and cultural backgrounds.
- Monitored multiple computer screens simultaneously.
- Mentored newer staff members on best practices in call-handling etiquette.
- Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
- Generated repeat business by building trust through attentive listening skills and quick resolutions tailored to individual needs.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Fashion Marketing
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Cresskill High School
Cresskill, NJ06-2023
Skills
- Customer Service
- Strong multitasking
- Leadership
- Memory retention
- Service prioritization
- Dining area maintenance
- Hospitality service expertise
- Greeting guests
- High-volume dining
- Order Taking
- Cleanliness
- Team Collaboration
Timeline
Waitress
Babbo Italian Eatery
02.2024 - Current
Swim Coach
Englewood Field Club
05.2023 - 08.2024
Call Taker
Tri Valley Diner
04.2021 - 10.2022
Ice Skating Rink Front Desk
Englewood Field Club
11.2020 - 01.2024
Lifeguard
Englewood Field Club
05.2020 - 08.2024
Fashion Marketing
Arizona State University
High School Diploma -
Cresskill High School
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