Angelina Dutov
West Sacramento,CA
Summary
Dependable employee, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
3
3
years of professional experience
Work History
Server
Cafe Dantorels
10.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Sales Representative
Hollister.Co
02.2021 - 10.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with cross-functional teams to identify and address customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Education
BBA - Business And Managerial Economics
California State University, Sacramento
Sacramento, CA06.2025
High School Diploma -
River City High School
West Sacramento, CA06.2020
Skills
- Guest Relations Management
- Check Payment Processing
- Natural Leadership
- Seating Assignment Preparation
- Bus Tables
- Courteous Phone Demeanor
- Menu Item Recommendation
- Beverage Preparation
- Conflict and Complaint Resolution
- Server Training
- Guest Satisfaction
- Food Sales and Promotion
- Hospitality Service Expertise
- Cocktail Knowledge
- Adaptable and Flexible
- Suggestive Selling
- High-Volume Dining
- Age Verification
- Taking Reservations
- Price Memorization
- Wine Pairings
- Food and Beverage Pairings
- Warm and Friendly
- Wine and Liquor Service
- Cool Under Pressure
- Dining Room Monitoring
Languages
Russian
Native or Bilingual
Timeline
Server
Cafe Dantorels
10.2021 - Current
Sales Representative
Hollister.Co
02.2021 - 10.2021
BBA - Business And Managerial Economics
California State University, Sacramento
High School Diploma -
River City High School