Angelina Elliott
Wheat Ridge,CO
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
27
27
years of professional experience
Work History
Administrative Coordinator
State of Colorado benefits / temp position
Denver, CO
04.2024 - 06.2024
- Managed employee enrollments and terminations for all benefit plans.
- Performed data entry tasks related to benefits administration systems.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Checked accuracy and completeness of benefits applications and documents.
DMV Clerk
Douglas County
Castle Rock, CO
11.2020 - 01.2023
- Responded to customer inquiries regarding DMV services and policies.
- Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
- Assisted customers in completing forms accurately and efficiently.
- Performed data entry tasks including entering customer information into the computer system.
- Inspected paperwork to ensure it was properly filled out prior to processing.
Medical Office Assistant
Denver Ear Associates
Denver, CO
05.2015 - 10.2020
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments and collected co-payments.
- Answered multi-line phone system and directed callers to requested personnel and departments.
COVID- Data Entry Staff Member
True Care Health/ part time
Lakewood, CO
06.2020 - 08.2020
- Conducted quality assurance checks on all data entered into the system.
- Entered and updated critical information into the database.
- Routed laboratory or diagnostic results to appropriate staff.
- Maintained accurate records of vaccinations administered.
- Demonstrated excellent customer service skills when interacting with patients seeking information about the availability of vaccines or scheduling appointments.
COVID-19 Data Entry Staff Member
Affinity Empowering / Temp Job part time
Denver, CO
01.2020 - 08.2020
- Conducted quality assurance checks on all data entered into the system.
- Monitored inventory levels, ordered new materials when needed, and tracked shipments to ensure timely delivery.
- Coordinated with other departments to determine their supply needs, ensuring a sufficient stock level was maintained at all times.
- Resolved any discrepancies between invoices and purchase orders in a timely manner.
Medical Collections Specialist
Ruban And Raine inc
Denver, CO
09.2012 - 11.2014
- Negotiated payment plans with patients in order to collect past due balances.
- Performed collection activities on delinquent accounts through telephone contact, mail correspondence, and other available resources.
- Researched and responded to customer inquiries regarding outstanding balances or payment arrangements.
- Processed credit card payments over the phone using secure encryption technology.
- Followed up on unpaid claims in a timely manner while adhering to HIPAA regulations.
Quality Assurance Specialist
Autopay
Denver, CO
02.2010 - 08.2012
- Maintained accurate records of all customer accounts and transactions in the company database.
- Reviewed contracts to verify accuracy of information prior to submission to lenders or third parties.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed loan agreements to confirm completeness and accuracy.
- Improved loan applications and documentation by informing applicant of additional requirements.
Administrative Assistant
Department of Revenue / temp position
Lakewood, CO
01.2009 - 01.2010
- Responded to customer inquiries regarding DMV services and policies.
- Verified accuracy of information on documents submitted by customers.
- Provided detailed information on fees associated with various DMV services and procedures.
- Ensured compliance with federal and state laws governing motor vehicle regulations and licensing requirements.
- Investigated past and current licensees to perform record checks.
Surgery Leave
Recovering from a Back Fusion
Denver, CO
10.2007 - 12.2008
Administrative Assistant
Empowerment Counseling Services
Lakewood, CO
04.2000 - 10.2007
- Prepared detailed reports summarizing data collected from surveys, interviews, and focus groups.
- Created resources for individuals seeking help for addiction recovery support services.
- Maintained accurate records of all activities conducted under the program.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Identified treatment goals based on individual diagnosis and history.
Medical Receptionist
Woodridge Orthopedics
Wheat Ridge, CO
02.1997 - 07.1999
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Education
GED -
North High
Denver, COSkills
- Data Entry
- Scheduling appointments
- Employee Development
- Workload Management
- Document Management
- Customer Database Systems
- File Organization
- Teamwork and Collaboration
- Phone and Email Etiquette
- Excellent Communication
- Motivational Leadership
- Continuous Improvement
- Quality Assurance
- Strategic Planning
- Goal Setting
Timeline
Administrative Coordinator
State of Colorado benefits / temp position
04.2024 - 06.2024
DMV Clerk
Douglas County
11.2020 - 01.2023
COVID- Data Entry Staff Member
True Care Health/ part time
06.2020 - 08.2020
COVID-19 Data Entry Staff Member
Affinity Empowering / Temp Job part time
01.2020 - 08.2020
Medical Office Assistant
Denver Ear Associates
05.2015 - 10.2020
Medical Collections Specialist
Ruban And Raine inc
09.2012 - 11.2014
Quality Assurance Specialist
Autopay
02.2010 - 08.2012
Administrative Assistant
Department of Revenue / temp position
01.2009 - 01.2010
Surgery Leave
Recovering from a Back Fusion
10.2007 - 12.2008
Administrative Assistant
Empowerment Counseling Services
04.2000 - 10.2007
Medical Receptionist
Woodridge Orthopedics
02.1997 - 07.1999
GED -
North High
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