Angelina Escobedo
San Diego,CA
Summary
Over 20 years in the Collision Industry in Sales and Customer Service Managment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Business Development Manager
LKQ Corporation Inc.
06.2023 - 10.2023
- Cold Calling and prospecting for business
- Developed and fostered strong relationships with clients by working to provide the best experience possible
- Set up shop training and provide paint education
- Month end for accounts and internally
- Advocate for clients during sales negotiations
- Coordinating between partner companies.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Parts Trader – Customer Success Manager
02.2021 - 07.2022
- Responsible for tele onboarding and training
- Onsite onboarding and training
- Scheduling onsite visits and event planning
- Coordinating with partner companies and set up
- Cross department coordination
- Maintaining strong account relationships
- Coordinating industry events
- Tracking account usage and providing feedback to increase their revenue.
Business Development Manager
BDR Auto Wrecking
03.2020 - 01.2021
- MSO Account Management (Gerber, Service King, Caliber Collision, CARSTAR, Fix Auto and formerly ABRA in California, Nevada, Oregon and Washington
- Internal insurance DRP audits to ensure the SOP’s from specific insurance carriers were met specifically in Parts Procurement programs such as CCC, Mitchell, API Solutions & PartsTrader
Inside Sales, Outside Sales & Inside Sales Lead
Mitchell International, Inc.
01.2007 - 03.2020
- 2-Time Elite Council Winner
- Largest Volume Contract Orders Award- Inbound Sales June 2012
- Onsite demonstrations of estimating systems & management
- Obtained, evaluated and addressed customer escalations, concerns, complaints and created standard resolution processes
- Outbound sales cold calls with averages of 300 touches per week
- Interview, onboard and train new hires
- Oversaw daily, weekly and monthly team goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Business Development Manager
LKQ
01.2013 - 01.2014
- Provides onsite collision center visits and provides sales follow up of product and/or services, responds to questions regarding parts, pricing, services, etc
- Reviews additional revenue opportunities by analyzing market strategies, & prospect requirements
- Overseas inventory levels for stocking and restocking purposes along with coordinating logistics for local routes and customer deliveries
- Build and maintain relationships with all staff in all departments.
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
Volunteer Experience
- California Auto Body Association
- I Car Board Member
- Masters Certified with Dave Dunn
Timeline
Business Development Manager
LKQ Corporation Inc.
06.2023 - 10.2023
Parts Trader – Customer Success Manager
02.2021 - 07.2022
Business Development Manager
BDR Auto Wrecking
03.2020 - 01.2021
Business Development Manager
LKQ
01.2013 - 01.2014
Inside Sales, Outside Sales & Inside Sales Lead
Mitchell International, Inc.
01.2007 - 03.2020