Angelina Everett
Houston
Summary
Detail-oriented professional specializing in customer satisfaction through effective issue resolution. Experienced in managing performance metrics and building strong client relationships in dynamic environments. Proven track record in utilizing data analytics for continuous improvement and optimizing service quality. Skilled in educating agents on call control and enhancing overall customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call center supervisor
Teleperformance
Miami
04.2023 - 08.2025
- Assisted customers in purchasing Mercedes-Benz car packages, addressing escalated issues to enhance customer satisfaction.
- Managed data through computer systems to resolve client issues effectively.
- Documented incidents and communicated with appropriate parties to ensure timely resolution.
- Monitor remote workers' performance through KPIs and metrics to identify areas for improvement.
- Remote Miami, FL
Heart Monitor recovery customer representative
Preventice
Houston
08.2021 - 02.2023
- Processed and recovered heart monitoring equipment for patient use, ensuring timely availability for medical needs.
- Maintained attention to detail while following healthcare procedures and privacy standards.
- Documented past due accounts and sent detailed return instructions to patients, facilitating efficient equipment recovery.
- Documented location of employment in Houston, TX.
Front Desk
Holiday Inn
Miami
01.2018 - 10.2021
- Engaged with clients in Miami, FL, to improve overall satisfaction and foster positive relationships.
- Strengthened interpersonal and communication skills by effectively engaging with diverse clientele.
- Managed transactions, multitasked efficiently, and maintained composure under pressure.
- Assisted in sales competitions, maintained updated product knowledge, and upheld professional appearance.
Education
Associate of Arts - Biology
Broward College
Broward, FL, USA05-2027
Skills
- Customer service
- Performance tracking
- Quality assurance
- Quality control
- CRM systems
- Data management
- Data analytics
- MS Office proficiency
- Team coordination
- Attention to detail
- Effective communication
- Adaptability skills
- Problem solving
- Adaptability skills
Certification
- CPR/ First Aid Certification
- Hippa Awareness training
- Wells Fargo Personal Banker Job Simulation on Forage, 11/25
Timeline
Call center supervisor
Teleperformance
04.2023 - 08.2025
Heart Monitor recovery customer representative
Preventice
08.2021 - 02.2023
Front Desk
Holiday Inn
01.2018 - 10.2021
Associate of Arts - Biology
Broward College