Angelina Fletcher
Alexandria,MN
Summary
Highly motivated worker with a strong work ethic, who likes to stay busy and take on new challenges. I am an experienced hospitality worker with experience in all departments such as, banquets, restaurant, housekeeping, and front desk. I have supervised 10+ staff members at a time and i’m experienced in scheduling employees to work. I’m very experienced in customer service and being detail oriented as well as multitasking many events, staying organized and communicative.
Overview
7
7
years of professional experience
Work History
Banquet Manager
Arrowwood Resort & Conference Center
Alexandria, MN
04.2025 - Current
- Assisted with training new employees on proper etiquette and protocol when dealing with clients and guests at banquets.
- Established guidelines and procedures for operating the banquet department efficiently.
- Organized, scheduled and supervised staff for banquets.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Collaborated with sales personnel in order to maximize revenue opportunities from banquets.
- Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
Bartender
The Rockin Horse Bar
Minot, North Dakota
06.2024 - 04.2025
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Event Staff Member
The Barn at 52 Pines
Minot, North Dakota
05.2024 - 01.2025
- Collaborated with other staff members to coordinate activities throughout the day.
- Provided customer service support to attendees and answered any questions they had about the event.
- Maintained a clean environment by removing trash and debris from around the event area.
- Greeted guests upon arrival and provided them with event information.
- Monitored crowd control throughout the venue and enforced safety protocols when needed.
- Assisted in setting up and breaking down of the event space.
- Organized seating arrangements for guests prior to start of events.
Front Desk Agent
Cedar Shore Resort
Oacoma, SD
08.2020 - 05.2024
- Scheduled reservations for groups and special events.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Verified accuracy of room rates and other charges during check-in process.
- Managed cash drawer responsibly throughout shift.
- Assisted with check-in and check-out procedures for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Banquet Captain
Cedar Shore Resort
Oacoma, South Dakota
05.2020 - 05.2024
- Verified accuracy of billing invoices prior to finalizing charges with customers.
- Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
- Monitored guest satisfaction levels throughout event duration.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Collaborated closely with catering managers on upcoming events and their needs.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
Cashier
Michelle’s Market
Kimball , SD
03.2018 - 05.2020
- Operated cash register efficiently and accurately, processed payments.
- Provided excellent customer service.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Kimball High School
Kimball, SD05-2021
Skills
- Staff Leadership
- Food safety and sanitation
- Banquet Setup
- Corporate event coordination
- Food Service
- Food handling
- Customer Service
- Menu Memorization
- Credit and cash payments
- Hospitality services
- Effective Planning
- Problem-solving skills
- Time Management
- Multitasking
- Training Employees
Timeline
Banquet Manager
Arrowwood Resort & Conference Center
04.2025 - Current
Bartender
The Rockin Horse Bar
06.2024 - 04.2025
Event Staff Member
The Barn at 52 Pines
05.2024 - 01.2025
Front Desk Agent
Cedar Shore Resort
08.2020 - 05.2024
Banquet Captain
Cedar Shore Resort
05.2020 - 05.2024
Cashier
Michelle’s Market
03.2018 - 05.2020
High School Diploma -
Kimball High School