Angelina Gallardo
Oak Lawn,United States
Summary
A self motivated, goal oriented professional with over five years of hotel hospitality service with a desire to join a dynamic, progressive, and forward thinking team as and industry leader. I would like to utilize my extensive experience and knowledge in all areas of group sales, including business development, account management and contract negotiation in order to increase property revenues in RevPar, F&B as well as ancillary revenues. As a team player, I am also interested in the mentorship and development of incoming Sales Managers in an effort to comprise a strong Sales team.
Overview
8
8
years of professional experience
Work History
Executive Meeting Manager
Hotel Chicago Downtown
03.2023 - Current
- Responsible for selling, planning, executing, orgranizing and servicing groups of 10-20 rooms on peak for all markets including, Corporate, Association, SMERF & Entertainment (5,000 Room Nights, $312K in BnC, $1M total revenue)
- Responsible for negotiation of contracts and addendums
- Responsible for Account Management of established and new accounts for the hotel
- Receive, pursue and respond to all inquiries for meeting space and guest room occupancy with speed to market
- Build and maintain solid relationships with clients for future business potential
- Provide weekly and monthly reports of sales calls and marketing actions as requested by Director of Sales
- Create Need Times/Seasonal Marketing pieces for Client blast and closing business
- Achieve sales and revenue goals as specified in the goal setting process
- Develop working relationship with hotel department ES and operational areas
- Enhanced client satisfaction by effectively managing all aspects of executive meetings and events.
Hospitality Operations Specialist
Convene
06.2022 - 12.2022
- Serve as a point of contact for clients throughout their event timeline
- Effectively communicate via verbal & written correspondence with all levels of employees & clients; exhibiting GRIT in all interactions
- Work dynamically & prioritized departmental functions to meet deadlines
- Approach all encounters with guests & employees in an attentive, friendly, courteous & service-oriented manner
- Assist with coordination for setup & execution of all functions with the Service, Production, Technology, Customer Success & Culinary departments to aim for 10/10 NPS scores from clients
Front Desk Supervisor
Hampton Inn & Suites Downtown
01.2020 - 06.2022
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency
Sales Coordinator
Chicago South Loop Hotel
05.2018 - 12.2019
- Prepared contracts, productivity reports, proposals and letters
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities
- Streamlined sales processes for improved efficiency and customer satisfaction
- Collaborated with marketing team to develop targeted promotional materials and campaigns
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly
- Store and sort financial and non-financial data in electronic form and present reports to General Manager and Director of
sales as well as to clients corporate/leisure
Guest Service Representative
Hampton Inn & Suites Downtown
05.2017 - 05.2018
- Leader in Trip Advisor and 3r d party mentions on a team of 7, representing the hotel in an outstanding,professional way
- Hilton Honors Champion – Implements plans and incentives for front desk to drive enrollments
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Proven to work extremely well in on a team by constantly collaborating with maintenance, housekeeping, security and the sales department to maintain a cohesive work environment
- Manage vacancy, reservation and room assignment inventory along with tackling the responsibility of souvenir inventory,
maintaining par levels ($9,000 yearly budget)
Breakfast Host
Hampton Inn & Suites Downtown
09.2016 - 05.2017
- Enhanced guest satisfaction by providing attentive and efficient breakfast service.
- Ensured food quality and presentation met hotel standards by regularly checking buffet items.
- Reduced food waste with careful monitoring and timely replenishment of buffet items.
- Maintained a clean and inviting dining area, promoting a comfortable atmosphere for guests.
Education
City Colleges of Chicago-Malcolm X College
Chicago, ILReferences
Lysette Hickman - Senior Sales Manager - Omni Hotels
(773) 290-0212 / lysh.chicago@gmail.com
Nicole Koeshall - Executive Meeting Manager, Hotel Chicago
(773) 567-8774 / nkoeshall@thehotelchicago.com
Rob Mastro - Director of Sales - SPIN
(312) 933-3735 / rmastro@wearespin.com
Timeline
Executive Meeting Manager
Hotel Chicago Downtown
03.2023 - Current
Hospitality Operations Specialist
Convene
06.2022 - 12.2022
Front Desk Supervisor
Hampton Inn & Suites Downtown
01.2020 - 06.2022
Sales Coordinator
Chicago South Loop Hotel
05.2018 - 12.2019
Guest Service Representative
Hampton Inn & Suites Downtown
05.2017 - 05.2018
Breakfast Host
Hampton Inn & Suites Downtown
09.2016 - 05.2017
City Colleges of Chicago-Malcolm X College
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