Angelina Garcia
Operations/Administration
Albuquerque,NM
Summary
Dedicated Regional Operations Manager with over 3 years of experience driving Cavco Home Center's teams' performance, productivity and customer service excellence. Expertise in partnership cultivation, new business establishment, and long-term revenue-generating strategies.
Confident Regional Operations Manager with vibrant and outgoing personality. Over 3 years of experience leading, organizing and managing large diverse teams in Manufactured Home industry. Dedicated to representing companies well at all times while driving forward performance.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Upbeat Regional Operations Manager with positive approach and rational method of thinking. Excellent communication skills paired with proficiency in Adobe, Prosy, Lasso, Zaxis, One Source, Teams and OneDrive. Well-versed in recruiting employees, identifying new, lucrative business opportunities, and suggesting corrective services. Organized and strategic professional offering 3-years of experience in the Manufactured Home field.
Knowledgeable Manager with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Cavco Industries Inc.
Albuquerque, New Mexico
05.2022 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented campaigns and promotions to help with developing goods and services.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Created reports and established processes to assist with loss prevention and budget maintenance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided technical guidance on the implementation of new systems and technologies in the region.
- Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
- Managed inventory levels within the region to ensure sufficient supplies were available at all times.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Formed and sustained strategic relationships with clients.
- Ensured compliance with all applicable laws and regulations regarding operational activities.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Team Lead Associate
H&R Block
Albuquerque, NM
11.2018 - 04.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented campaigns and promotions to help with developing goods and services.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Created reports and established processes to assist with loss prevention and budget maintenance.
- Visited approximately 5 locations weekly to ensure each location as fully functional and operating effectively.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
- Created performance reviews for staff members based on established criteria.
- Delegated work to staff, setting priorities and goals.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Banquet Captain
Embassy Suites Hotel & Spa
Albuquerque, NM
04.2004 - 11.2014
- Followed safety procedures when handling hazardous materials such as cleaning chemicals.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Maintained detailed records of stock and reviewed inventory to plan events.
- Organized and laid out buffet equipment, food displays, and other items.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Interacted with kitchen staff to plan food and beverage logistics.
- Served food to over 500 customers per shift.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Stocked server areas with supplies before, during and after shifts.
- Created schedules for food and beverage service employees.
- Prepared weekly reports detailing event information such as number of guests served or revenue generated.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Monitored guest satisfaction levels throughout event duration.
- Portioned, plated and garnished menu items to meet company standards.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Hired and trained staff and new hires according to company policy and regulations.
- Inspected completed meals against individual orders to verify accuracy.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
- Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
- Totaled checks and used cash register to accept payment for services.
- Instructed staff on appropriate equipment disassembly and storage.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Ordered necessary items to meet customer needs and specifications.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Used clear communication to relay food and drink orders to kitchen staff.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
- Analyzed past performance data in order to identify potential improvement opportunities.
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Ensured compliance with alcohol policies by monitoring consumption at events.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Organized banquet staff to ensure efficient service of guests.
- Coordinated with food and beverage team on menu selections and serving times.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Ensured adherence to health codes and regulations during food preparation and service.
- Resolved guest complaints to maintain complete customer satisfaction.
Education
Bachelor of Science - Hospitality Administration And Management
University of Phoenix
Tempe, AZ05-2015
Skills
- Strategic Planning
- Supervisory Role Background
- Knowledge of Performance Tracking
- Document Flow Coordination
- Staff Supervision
- Safety Protocol
- Compliance Management
- Outstanding Communication Skills
- Federal Regulations
- Expense Tracking
- Customer and Vendor Relations
- Delivery Fleet Management
- Inventory Monitoring
- Data Management
- Inventory Management
- Sales Tracking
- Quality Assurance
- Performance Improvement
- Customer Service Management
- Cost Control
- Administrative Management
- Department Oversight
- Desktops, Laptops, and Mobile Devices
- Inventory Tracking and Management
- Employee Motivation
- Database Maintenance
- Budget Development
- Goal Setting
- Hiring and Onboarding
- Training Management
- Business Growth Initiatives
- Revenue Forecasting
- Finance and Accounting Oversight
- Customer Service
- Operations Oversight
- Decision-Making
- Operations Management
- Staffing Oversight
- Report Writing Experience
- Resource Allocation
- Customer Retention
- Program Administration
- Contract Administration
- Business Forecasting
- Schedule Management
- Employee Development
- Revenue Generation
- Financial Oversight
- Data Analysis
- Scheduling
- Team Leadership
- Budget Control
- Program Optimization
- Staff Hiring
- Product Development
- Recruitment
- Revenue Growth
- Change Management
- Organizational Structuring
- Sales Oversight
- Policy/Program Development
- Calendar Management
- Process Improvements
- Records Organization and Management
- Proficient in Word, Adobe and PowerPoint
- Cross-Functional Team Management
- Employee Reviews
- Teamwork and Collaboration
- Performance Improvements
- Staff Scheduling
- Employee Relations
- Management Team Building
- Sound Judgment
- Budgeting and Cost Control
- Financial Management
- Financial Planning
- Cost Reduction
- Profit and Loss Accountability
- Performance Evaluations
- Staff Management
- Price Structuring
- Inventory Control
- Performance Evaluation and Monitoring
- Logistics
- Assignment Delegation
- Business Leadership
- Supervision and Training
- Policy Development and Enforcement
- Human Resources
Accomplishments
- Won Employee and Manager of the month and year
- Have been recognized for Outstanding Insurance Sales.
- Recognized for "Customer Satisfaction' via surveys.
- Recognized for "Most helpful" by my peers.
Certification
- Notary Public
References
References available upon request.
Timeline
Regional Operations Manager
Cavco Industries Inc.
05.2022 - Current
Team Lead Associate
H&R Block
11.2018 - 04.2022
Banquet Captain
Embassy Suites Hotel & Spa
04.2004 - 11.2014
Bachelor of Science - Hospitality Administration And Management
University of Phoenix
- Notary Public
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