To obtain a position that utilizes my skills and experience to provide opportunities for professional growth and development as well as contribute to the success of the company.
Overview
11
11
years of professional experience
Work History
Business Owner
AG Solution & Restoration
Homestead, FL
01.2021 - Current
Coordinate and schedule jobs, ensuring timely and efficient service delivery.
Dispatch crews and equipment to job sites.
Monitor and manage job progress, ensuring quality and customer satisfaction.
Communicate with customers, insurance companies, and vendors.
Manage inventory and order supplies and equipment as needed.
Develop and implement processes to improve efficiency and productivity.
Collaborate with insurance adjusters and clients to navigate claims processes and ensure budget adherence.
Business Owner
AM Equipment LLC
Homestead, FL
01.2021 - Current
Coordinate and schedule equipment rentals and leases, ensuring timely delivery and pickup.
Dispatch drivers and equipment to job sites and customer locations.
Monitor and manage equipment inventory, maintenance, and repair.
Communicate with customers, vendors, and internal teams.
Assistant Manager
ASAP Ultimate Restoration Services
Homestead, FL
03.2020 - 12.2021
Coordinate subcontractors and ensured timely project completion.
Maintain communication with clients and insurance companies throughout restoration process.
Build and maintain relationships with customers, vendors, and insurance partners.
Manage and prioritize multiple projects simultaneously.
Monitor and control expenses to ensure profitability.
Identify and implement process improvements to increase efficiency and productivity.
Case Manager
Alternative Medical Healthcare Services
Miami, FL
03.2016 - 02.2020
Conduct initial patient assessments via phone or in-person to gather medical history, symptoms, and concerns.
Collect and review medical records, test results, and other relevant documents.
Determine the appropriate level of care and develop a preliminary case management plan.
Collaborate with healthcare providers to confirm diagnoses and treatment plans.
Coordinate with insurance companies to verify coverage and benefits.
Client Relationship Manager
My Solution Realty
Lakewood, CO
06.2015 - 06.2016
Develop and maintain strong relationships with clients to understand their needs and preferences
Provide expert guidance and support to clients throughout the home buying process
Offer insurance options and explanations to clients, ensuring they understand their coverage
Collaborate with real estate agents, lenders, and insurance providers to ensure a seamless client experience
Communicate effectively with clients through various channels (phone, email, in-person)
Housekeeper
Maid Parade
Lakewood, CO
04.2014 - 05.2015
Clean and dust surfaces, including floors, countertops, and furniture.
Vacuum, mop, and sweep floors.
Clean bathrooms, including sinks, toilets, showers, and mirrors.
Clean kitchens, including appliances, cabinets, and countertops.
Organize cluttered areas (if requested).
Follow company protocols and procedures.
Maintain company standards for quality and efficiency.
Communicate with customers and team members as needed.
Administrative Assistant
A&M Bellezza
Miami, FL
06.2013 - 12.2013
Manage front desk operations, including answering phones and greeting clients.
Schedule appointments and maintain accurate records.
Handle client payments and process transactions.
Coordinate staff schedules and appointments.
Maintain inventory and order supplies.
Education
Associate of Science - Major in Education, Minor in Computer
Cuidad Escolar Libertad
Habana, Cuba
07-2010
High School Diploma -
IPQI Martires De Giron
Habana, Cuba
07-2006
Skills
Bilingual
Customer Service
Attention to Detail
Organized
Flexibility
Team Player
Thrive under Pressure
Proficiency in Software Applications
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Business Owner
AG Solution & Restoration
01.2021 - Current
Business Owner
AM Equipment LLC
01.2021 - Current
Assistant Manager
ASAP Ultimate Restoration Services
03.2020 - 12.2021
Case Manager
Alternative Medical Healthcare Services
03.2016 - 02.2020
Client Relationship Manager
My Solution Realty
06.2015 - 06.2016
Housekeeper
Maid Parade
04.2014 - 05.2015
Administrative Assistant
A&M Bellezza
06.2013 - 12.2013
Associate of Science - Major in Education, Minor in Computer