Summary

Overview

Work History

Education

Skills

Languages

Timeline

Angelina Gemme

Norwich,CT

Summary

Responsible Front End Coordinator with customer engagement and inventory oversight background. Energetic professional known for delivering high levels of service and support.

Overview

4

4

years of professional experience

Work History

Front End Coordinator

TJX Companies

10.2019 - Current

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Implemented project management techniques to overcome obstacles and increase team productivity.
Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
Engaged customers by offering to help find needed merchandise.
Oversaw implementation of loss prevention measures within the department—reducing instances of theft or fraud affecting the bottom line.
Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Successfully oversaw and handled all merchandising and maintenance for front end.
Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Norwich Free Academy

Norwich, CT

06.2020

Skills

Customer Service Management
Team Leadership
Goals and performance
Cash counting
Cash Handling
Employee Relations

Customer Service
Opening and closing procedures
Critical Thinking
Performance monitoring
Handling Complaints

Languages

American Sign Language

Limited Working

Timeline

Front End Coordinator

TJX Companies

10.2019 - Current

High School Diploma -

Norwich Free Academy