Angelina Gemme
Norwich,CT
Summary
Responsible Front End Coordinator with customer engagement and inventory oversight background. Energetic professional known for delivering high levels of service and support.
Overview
4
4
years of professional experience
Work History
Front End Coordinator
TJX Companies
10.2019 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Engaged customers by offering to help find needed merchandise.
- Oversaw implementation of loss prevention measures within the department—reducing instances of theft or fraud affecting the bottom line.
- Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Norwich Free Academy
Norwich, CT06.2020
Skills
- Customer Service Management
- Team Leadership
- Goals and performance
- Cash counting
- Cash Handling
- Employee Relations
- Customer Service
- Opening and closing procedures
- Critical Thinking
- Performance monitoring
- Handling Complaints
Languages
American Sign Language
Limited Working
Timeline
Front End Coordinator
TJX Companies
10.2019 - Current
High School Diploma -
Norwich Free Academy